WordPress Hosting Customer Success Specialist

hosting.com; United States; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Global team culture

Performance-based incentives

Fast-paced environment

Job summary

Hosting.com is seeking a Customer Success Associate to nurture long-term relationships with WordPress hosting customers and oversee a defined portfolio. You will engage customers proactively, understand their hosting environments, and collaborate with Support and Sales to deliver continued value and retention.

Ideal candidates have 2+ years in customer-facing roles within web hosting or tech services, strong communication, and a proactive, results-driven mindset aligned with hosting performance

Qualifications

• 2 years of experience in Customer Success, Account Management, Customer Support, Sales, or a related customer-facing role.
• Experience in web hosting, technology, digital services, or a related industry.
• Good working knowledge of web hosting and WordPress infrastructure.

Responsibilities

• Build and maintain trusted, long-term relationships with assigned customers across Hosting.com and its sub-brands.
• Proactively engage customers through regular check-ins, account reviews, and ongoing communication.
• Understand customers’ hosting requirements, future plans, and growth opportunities.
• Coordinate with Support and technical teams to address customer concerns and ensure follow-through.
• Report on customer satisfaction, engagement activity, and potential opportunities.

Skills

Customer success

Account management

CRM systems

Interpersonal skills

Proactive engagement

Job description

Hosting.com is seeking a Customer Success Associate to nurture long-term relationships with WordPress hosting customers and oversee a defined portfolio. You will engage customers proactively, understand their hosting environments, and collaborate with Support and Sales to deliver continued value and retention.

Ideal candidates have 2+ years in customer-facing roles within web hosting or tech services, strong communication, and a proactive, results-driven mindset aligned with hosting performance