Customer Success Partner — WordPress Hosting

hosting.com; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Performance-based incentives

Global team environment

Job summary

hosting.com is seeking a Customer Success Associate to build and maintain long-term relationships with existing customers, with a focus on WordPress hosting. You will proactively engage customers, understand their hosting needs, and partner with internal teams to deliver value and reduce churn.

The role requires 2+ years in customer-facing roles within web hosting or tech, strong communication, and CRM proficiency. Join a global, fast-moving team delivering trusted hosting services.

Qualifications

• 2+ years of experience in Customer Success, Account Management, or a related role.
• Experience in web hosting, technology, or digital services.
• Strong knowledge of hosting infrastructure and WordPress is a plus.
• Excellent communication and relationship-building skills.

Responsibilities

• Build and maintain trusted, long-term relationships with assigned customers.
• Proactively engage customers through regular check-ins, account reviews, and ongoing communication.
• Understand customers' hosting requirements and future plans, providing proactive guidance.
• Collaborate with Support, Sales, and Product teams to address issues and opportunities.
• Maintain accurate CRM records, engagement history, and account plans.
• Identify opportunities for upsell or service expansion within existing accounts.

Skills

Customer Success

Account Management

Relationship-building

Proactive engagement

Tools

CRM systems

Job description

hosting.com is seeking a Customer Success Associate to build and maintain long-term relationships with existing customers, with a focus on WordPress hosting. You will proactively engage customers, understand their hosting needs, and partner with internal teams to deliver value and reduce churn.

The role requires 2+ years in customer-facing roles within web hosting or tech, strong communication, and CRM proficiency. Join a global, fast-moving team delivering trusted hosting services.