Wondra Guest Experience Lead

Merlin Entertainments; Schaumburg (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Merlin Magic Pass: Free entry for fans

Recognition Programs and Rewards

401(k) Program

Tuition Reimbursement Programs

Numerous Learning and Advancement Op­p

Growth opportunities

Job summary

Merlin Entertainments' Wondra Chicago seeks a Guest Experience Shift Lead to help run daily operations, keep lines moving and keep guest energy positive. You’ll mentor teammates, learn leadership through hands-on coaching, and support a fun, safe environment for families.

Ideal candidates are outgoing, calm under pressure, with customer service or entertainment experience and a desire to grow into leadership. Weekend and holiday availability required.

Qualifications

• Are outgoing, positive, and confident talking to people.
• Can stay calm in busy situations.
• Enjoy helping and encouraging others.
• Have experience in customer service, retail, food service, entertainment, or attractions.
• Want to grow into leadership.
• Available weekends + holidays (required).
• Previous leadership and training experience!

Responsibilities

• Help support the Wondra team during daily operations.
• Keep lines moving and guest energy positive.
• Jump in to help guests and teammates whenever needed.
• Learn leadership skills through coaching and hands-on experience.
• Help train and motivate team members.
• Support a fun, safe, and welcoming environment for families.
• Work closely with supervisors and other attraction teams throughout the day.

Skills

Customer service

Leadership potential

Communication

Teamwork

Job description

Guest Experience Shift Lead - Wondra Chicago

Wondra is an exciting new immersive attraction designed to spark wonder and create unforgettable memories for guests of all ages. Join our team and help bring this one-of-a-kind, interactive experience to life for families exploring a world of color and imagination!

What You’ll Do

• Help support the Wondra team during daily operations
• Keep lines moving and guest energy positive
• Jump in to help guests and teammates whenever needed
• Learn leadership skills through coaching and hands-on experience
• Help train and motivate team members
• Support a fun, safe, and welcoming environment for families
• Work closely with supervisors and other attraction teams throughout the day

Qualifications & Experience

• Are outgoing, positive, and confident talking to people
• Can stay calm in busy situations
• Enjoy helping and encouraging others
• Have experience in customer service, retail, food service, entertainment, or attractions
• Want to grow into leadership
• Available weekends + holidays (required)

Previous leadership and training experience!

Benefits

• Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
• Recognition Programs and Rewards: Celebrate your achievements and hard work!
• 401(k) Program: Save for the future with company matching contributions.
• Tuition Reimbursement Programs: Get support for further education and career growth.
• Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Pay Range

USD $17.00/Hr.