Wondra Guest Experience Host

Peppa Pig World of Play; Schaumburg (IL); On-site; USD 17,900 - 25,494; Part time

Benefits offered by this job

30% discount in the retail store

Merlin Magic Pass for free admission to Merlin attractions

Competitive 401K

Fun working environment

Job summary

Peppa Pig World of Play in Schaumburg, Illinois is seeking enthusiastic Guest Experience Hosts to create memorable experiences for guests. You will work across various teams within the attraction, ensuring every visitor feels special and entertained.

The ideal candidate will have customer service experience and a friendly personality, coupled with a flexible schedule. Benefits include flexible hours, retail discounts, and a fun working environment.

Join us to help keep the magic alive at WONDRA!

Qualifications

• 6 months – 1 year experience in customer service, entertainment, or attractions preferred.
• Fun, dynamic, and friendly personality required.
• Excellent communication and listening skills are a must.

Responsibilities

• Greet guests and guide them during their visit.
• Manage lines safely while ensuring a positive experience.
• Maintain cleanliness and tidiness of public areas throughout the day.

Skills

Customer service experience

Excellent communication skills

Self-motivated

Team player

Friendly personality

Job description

What you'll bring to the team

Join the Magic at WONDRA! Do you love the energy of a fast-paced environment, enjoy helping people, and take pride in delivering top‑notch service? At our newest attraction, WONDRA, we’re looking for enthusiastic Guest Experience Hosts who can make every visitor feel like the star of the show.

From the moment guests walk through the door, you’ll be there to greet them with a smile, guide them through the experience, and ensure their visit is nothing short of extraordinary. Here, every day is an opportunity to spark joy, share moments of wonder, and keep the magic alive for all ages.

About the Role

As a part‑time Team Merlin Guest Experience Host, you will help to create lifelong memorable experiences for our guests. Our Hosts work in a variety of positions across the attraction, including Admissions, Ride Operations, Retail, Birthday Party, and Special Events. You will deliver the highest possible standards of guest service, presentation, and product knowledge. You will ensure that our guests are receiving optimal fun by connecting with them in a magical, fun, and safe environment.

Responsibilities

• Adopts an enthusiastic, assertive, and passionate approach to Guest Service, and demonstrates the Merlin Values at every opportunity.
• Seeks out guest contact and displays enthusiasm and boundless amounts of fun energy.
• Ensure our extended lines are managed in a safe way while still delivering an excellent guest experience.
• Ensure all public areas have well‑stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day.
• Follow opening and closing procedures as detailed in the department’s operating plan.
• Ensure compliance of Health, Safety & Security within the workplace, including COVID‑19 policies, practices, and regulations.

Qualifications & Experience

• 6 months – 1 year experience working in attractions, entertainment, or customer service‑based positions preferred.
• Fun, dynamic, and friendly personality.
• Excellent communication, listening, and motivational skills.
• Able to work in areas with loud noises and confined spaces.
• Self‑motivated, able to work independently or as part of a team.
• Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays, and special events.

Benefits

• Flexible hours.
• 30% discount in the retail store.
• Merlin Magic Pass which gives you free admission to Merlin attractions worldwide.
• Competitive 401K.
• Discounts through the Merlin Marketplace Website – on almost anything you buy online.
• FUN working environment and much more!

Everyone Matters at Merlin

We want to ensure that everyone can perform their best at interview, so if you have any additional requirements due to ill health or a disability, please contact our friendly team to have a discussion.

Pay Range

USD $15.75/Hr.