Admissions Supervisor

Merlin Entertainments; BLOOMINGTON (MN); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Merlin Magic Pass: Free entry for you,

Recognition Programs and Rewards

401(k) Program

Tuition Reimbursement Programs

Job summary

Merlin Entertainments in Bloomington, MN is seeking an Admissions Supervisor to lead daily admissions operations and deliver exceptional guest experiences. You will coach a frontline team, ensure safety and service standards, and partner with leadership to drive guest satisfaction and revenue growth.

The role emphasizes hands-on leadership, strong communication, and the ability to motivate staff across shifts while upholding Merlin values.

Qualifications

• What We’re Looking For: proactive hospitality leadership, guest-focused mindset.

Responsibilities

• Lead the day-to-day operation of the Admissions Department, ensuring a safe, smooth, and efficient guest experience.
• Inspire, coach, and develop a high-performing team dedicated to delivering outstanding customer service.
• Partner with the leadership team to create and implement strategies that elevate the guest experience and exceed expectations.
• Drive a culture of engagement, accountability, teamwork, and recognition across the department.
• Support attraction-wide initiatives focused on guest satisfaction, revenue growth, and commercial success.
• Motivate frontline teams to identify sales opportunities and maximize secondary spending performance.
• Recruit, interview, and onboard top talent to strengthen the guest experience team.
• Ensure operational standards, safety procedures, presentation, and technical performance remain exceptional at all times.
• Investigate and resolve register discrepancies while maintaining strong operational controls.
• Train across multiple areas of the attraction and serve as a Duty Manager when required.
• Champion company values and act as a role model for service excellence across the attraction.

Skills

Supervisory experience

Customer service focus

Coaching & development

Team motivation

Communication skills

Problem solving

Hands-on leadership

Positive attitude

Education

High school diploma/GED

College degree preferred

Tools

POS till systems

Job description

Lead the Front Door to Amazing Experiences! Are you a passionate leader who thrives in a fast-paced, guest-focused environment? Do you love developing teams, driving results, and creating unforgettable experiences? If so, we have an exciting opportunity for you to join our team as an Admissions Supervisor.

What You’ll Be Doing

• Lead the day-to-day operation of the Admissions Department, ensuring a safe, smooth, and efficient guest experience.
• Inspire, coach, and develop a high-performing team dedicated to delivering outstanding customer service.
• Partner with the leadership team to create and implement strategies that elevate the guest experience and exceed expectations.
• Drive a culture of engagement, accountability, teamwork, and recognition across the department.
• Support attraction-wide initiatives focused on guest satisfaction, revenue growth, and commercial success.
• Motivate frontline teams to identify sales opportunities and maximize secondary spending performance.
• Recruit, interview, and onboard top talent to strengthen the guest experience team.
• Ensure operational standards, safety procedures, presentation, and technical performance remain exceptional at all times.
• Investigate and resolve register discrepancies while maintaining strong operational controls.
• Train across multiple areas of the attraction and serve as a Duty Manager when required.
• Champion company values and act as a role model for service excellence across the attraction.

Qualifications & Experience

What We’re Looking For

We're Seeking a Confident And Energetic Leader Who

• Has previous supervisory or leadership experience in hospitality, attractions, retail, tourism, entertainment, or a guest-facing environment.
• Is passionate about delivering exceptional customer experiences.
• Has strong coaching and team development skills.
• Can motivate and engage teams to achieve operational and commercial goals.
• Thrives in a dynamic, fast-paced environment.
• Demonstrates excellent communication, problem-solving, and decision-making abilities.
• Leads with positivity, professionalism, and a hands-on approach.

Education And Experience

High school diploma or GED required. College degree preferred. At least two years of supervisory experience in an admissions-based environment, visitor attraction or retail outlet. Maintaining the highest level of service in an efficient, professional manner. Good people management and communication skills. Motivating and inspirational. Sales and computerized till systems skills. Working on multiple projects simultaneously and multi-task.

Benefits

• Benefits of Joining Merlin Entertainments!
• Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
• Recognition Programs and Rewards: Celebrate your achievements and hard work!
• 401(k) Program: Save for the future with company matching contributions.
• Tuition Reimbursement Programs: Get support for further education and career growth.
• Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Pay Range

USD $23.00/Hr.