Women's Apparel Team Lead — Merchandising & Customer Experience

basspro; Duluth (MN); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Employee discounts

Medical

Dental

Vision

401k

Job summary

Bass Pro Shops in Minnesota is seeking a Team Leader to guide department associates in daily tasks, ensure merchandising standards, pricing, stock, and customer service excellence. Under supervision of the Group Sales or Department Manager, you direct staff to meet sales and service goals.

The role requires 2–4 years retail experience, HS diploma, and supervisory skills. You will schedule, train, coach, and evaluate staff, resolve customer issues, maintain plan-o-grams, and uphold company

Qualifications

• Minimum Degree Required: High School Diploma or equivalent
• Experience: 2 to 4 years in Retail Sales
• Supervisory experience is a plus

Responsibilities

• Supports the GSM / DM in achievement of Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll Goals.
• Provides daily direction to the associates within the department.
• Prepares to-do / Task lists.
• Executes all merchandising directives i.e. "Top 25 list", "Extreme Savings" items, etc. & maintain all plan-o-grams as set by the Corporate Office.
• Insures a pleasant and productive shopping experience for all customers.
• Assists the GSM / DM and Human Resources Manager to staff the department with "service" oriented associates; participates in interviewing and makes recommendations for selection; coordinates training; consults with GSM and gives input on preparation of performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment.
• Resolves customer and associate opportunities with GSM / DM and HR Manager.
• Maintains a high level of personal Customer Service; achieves better than Company average customer service results (surveys, secret shops, etc.).
• Remains Product "expert" through ongoing product knowledge training; conducts product demos to entire staff.
• Assists the GSM / DM with coordination of all "Special Events"; maintenance of pricing and UPC integrity; determining proper assortments; accuracy of inventory; proper display, signing and pricing of all advertised items.
• Assists the GSM / DM in carrying out Supervisory responsibilities in accordance with the Company's policies and applicable laws, including interviewing, training, planning, assigning and directing work, measuring and evaluating performance, addressing complaints and resolving problems, maintaining a positive, harassment free working environment for all associates.
• Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by: identifying and evaluating customers' needs, making product recommendations based off of this analysis, promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up.

Skills

Team leadership

Customer service

Merchandising

Communication

Inventory control

Training/coaching

Education

High School Diploma or equivalent

Tools

POS systems

Inventory management software

MS Office

Job description

Bass Pro Shops in Minnesota is seeking a Team Leader to guide department associates in daily tasks, ensure merchandising standards, pricing, stock, and customer service excellence. Under supervision of the Group Sales or Department Manager, you direct staff to meet sales and service goals.

The role requires 2–4 years retail experience, HS diploma, and supervisory skills. You will schedule, train, coach, and evaluate staff, resolve customer issues, maintain plan-o-grams, and uphold company