WMS Support Analyst — Hybrid (WMOS) & Ops Impact

Burlington; Georgia; Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Competitive wages

Flexible hours

Associate discount

Medical/dental/vision coverage

Life and disability insurance

Paid time off

Paid holidays

401(k) plan

Training and development opportunities

Team culture

Job summary

Burlington is seeking a WMS Support Analyst to provide on-site support for WMOS at the Savannah Distribution Center and remote support for additional DCs. You will collaborate with Inventory Control, DC Operations, IT, Engineering, Allocations, and Buying to resolve system and process issues and ensure operational continuity.

Responsibilities include incident response in Service Now, process optimization, WMOS configuration changes, and data requests via SQL.

Qualifications

• BA/BS preferred or 5+ years experience in distribution, logistics and/or manufacturing environment.

Responsibilities

• Respond to Service Now incidents with detailed notes and timely resolutions.
• Troubleshoot and optimize operational processes by understanding system activities.
• Execute WMOS configuration changes across multiple DCs and servers, log updates.
• Monitor Outlook inbox and respond to data requests using SQL.
• Provide on- and off-hours WMS support for East and West Coast operations.
• Monitor alerts and reports and work with DC Supply Chain to resolve gaps.

Skills

WMOS knowledge

SQL

Analytical skills

Communication

Cross-functional teamwork

Education

BA/BS preferred

Tools

SQL (Oracle)

Excel

Outlook

Word

Job description

Burlington is seeking a WMS Support Analyst to provide on-site support for WMOS at the Savannah Distribution Center and remote support for additional DCs. You will collaborate with Inventory Control, DC Operations, IT, Engineering, Allocations, and Buying to resolve system and process issues and ensure operational continuity.

Responsibilities include incident response in Service Now, process optimization, WMOS configuration changes, and data requests via SQL.