Hybrid WMS Support Analyst — Flexible Hours

Burlington; Savannah (GA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Competitive wages

Flexible hours

Associate discount

Medical, dental and vision coverage

401(k) plan

Job summary

Burlington Stores, Inc. is seeking a WMS Support Analyst to provide on-site WMOS support at the Savannah Distribution Center and remote support for other DCs as needed.

You will coordinate with Inventory Control, IT, and Operations to troubleshoot, configure WMOS, and resolve issues ensuring smooth warehouse flow. You will respond to incidents via Service Now, document fixes, and monitor data requests using SQL, Excel, and Outlook.

Qualifications

• BA/BS preferred or 5+ years experience in distribution, logistics and/or manufacturing environment
• 3+ years experience supporting Manhattan Associates WMOS
• 5+ years experience in a high-volume retail distribution environment

Responsibilities

• Respond to Service Now incidents with detailed notes and timely resolution
• Collaborate with Operations to optimize processes connected to system activity
• Execute WMOS configuration changes across multiple DCs and servers
• Monitor Outlook inbox and respond to data requests using SQL
• Provide on- and off-hours WMOS support for East and West Coast operations
• Monitor alerts and reports with DC Supply Chain to resolve WMOS gaps

Skills

WMOS knowledge

SQL data analysis

Analytical thinking

Problem solving

Cross-functional collaboration

Communication skills

Multi-tasking

Attention to detail

Education

BA/BS preferred or 5+ years experience in lieu of degree

Tools

WMOS

SQL (Oracle)

Excel

Outlook

Job description

Burlington Stores, Inc. is seeking a WMS Support Analyst to provide on-site WMOS support at the Savannah Distribution Center and remote support for other DCs as needed.

You will coordinate with Inventory Control, IT, and Operations to troubleshoot, configure WMOS, and resolve issues ensuring smooth warehouse flow. You will respond to incidents via Service Now, document fixes, and monitor data requests using SQL, Excel, and Outlook.