WMS Support Analyst

Burlington; Savannah (GA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Competitive wages

Flexible hours

Associate discount

Medical, dental and vision coverage

401(k) plan

Job summary

Burlington Stores, Inc. is seeking a WMS Support Analyst to provide on-site WMOS support at the Savannah Distribution Center and remote support for other DCs as needed.

You will coordinate with Inventory Control, IT, and Operations to troubleshoot, configure WMOS, and resolve issues ensuring smooth warehouse flow. You will respond to incidents via Service Now, document fixes, and monitor data requests using SQL, Excel, and Outlook.

Qualifications

• BA/BS preferred or 5+ years experience in distribution, logistics and/or manufacturing environment
• 3+ years experience supporting Manhattan Associates WMOS
• 5+ years experience in a high-volume retail distribution environment

Responsibilities

• Respond to Service Now incidents with detailed notes and timely resolution
• Collaborate with Operations to optimize processes connected to system activity
• Execute WMOS configuration changes across multiple DCs and servers
• Monitor Outlook inbox and respond to data requests using SQL
• Provide on- and off-hours WMOS support for East and West Coast operations
• Monitor alerts and reports with DC Supply Chain to resolve WMOS gaps

Skills

WMOS knowledge

SQL data analysis

Analytical thinking

Problem solving

Cross-functional collaboration

Communication skills

Multi-tasking

Attention to detail

Education

BA/BS preferred or 5+ years experience in lieu of degree

Tools

WMOS

SQL (Oracle)

Excel

Outlook

Job description

Position Overview

The WMS Support Analyst will provide on-site support to Supply Chain and Corporate users of the Manhattan Associates WMOS (Warehouse Management Open Systems) application software at the Savannah Distribution Center, while also providing remote support to additional DCs as needed. This role serves as a key resource in identifying, analyzing, and resolving issues that impact the flow of merchandise to stores.

The analyst will collaborate closely with Inventory Control, Distribution Center Operations, IT, Engineering, Allocations, and Buying teams to troubleshoot and resolve system and process challenges. This individual will work in partnership with WMS System Analysts to drive effective solutions and ensure operational continuity.

A Day in the Life

• Respond to Service Now incidents, ensuring detailed notes are added and specific requests are addressed within a timely manner
• Partner with Operations to trouble shoot and optimize operational processes by understanding their connection to system activities
• Execute configuration changes in WMOS in multiple DC's operating on multiple servers, updating configuration log
• Monitor Outlook inbox, respond quickly to reported issues and data requests using SQL
• Provide on and off hours of warehouse management support as necessary for both East and West Coast operations
• Monitor alerts and reports, work with DC Supply Chain to resolve known WMS gaps or issues

#LI-MJS

You'll Come With

Education and Qualifications:

BA/BS preferred or 5+ experience in lieu of degree with a progressive track record in distribution, logistics and/or manufacturing environment

Experience:

3+ years of experience supporting Manhattan Associates Warehouse Management for Open Systems (WMOS)

5+ years of experience in a high-volume retail distribution environment

Skills and Abilities:

• Strong knowledge of WMOS and related warehouse management system functionality, with the ability to support configuration, trouble shooting, and process optimization
• Strong research, analytical, and problem-solving skills with the ability to work independently at a high level on all phases of business process design and analysis
• Experience working in a fast-paced, dynamic environment with shifting priorities
• Solid understanding of supply chain business processes, including Inbound, Outbound, and all DC activities, and how they interrelate
• Ability to collaborate across departments, shifts, and distribution centers to elicit, document, and validate business requirements spanning multiple functional areas
• Strong communication skills, both written and verbal
• Working knowledge of SQL (Oracle) for data analysis and issue resolution
• Proficiency in Microsoft Excel, Word, and Outlook
• Strong critical thinking, decision-making, and follow-through skills with excellent attention to detail
• Ability to multi-task, manage competing priorities, and respond quickly to urgent requests in a constantly changing environment
• Demonstrated success as a cross-functional team member who can take initiative with minimal direction

Come join our team. You're going to like it here!

• You will enjoy competitive wages, flexible hours, and an associate discount.
• Burlington's benefits package includes medical, dental and vision coverage including life and disability insurance.
• Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan.

Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity

Compensation Range: $65,000.00 - $80,000.00