Wisconsin Operations Lead – Home Care

FreedomCare LLC; Milwaukee (WI); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

Retirement plans

Wellness programs

Learning opportunities

Job summary

FreedomCare LLC is seeking an Assistant Manager of Operations for our Wisconsin team in Milwaukee. This on-site role drives daily operations for personal care services, oversees the client and caregiver lifecycle, and partners with clinical and state leadership to ensure compliance and timely access to care.

You will lead teams, manage onboarding and performance, and optimize workflows while maintaining HIPAA compliance and regulatory alignment.

Qualifications

• Bachelor’s degree or higher in a healthcare-related field and at least two years in a healthcare-related field.
• Five years of operations management experience, including supervisory responsibilities in home health care or related programs.

Responsibilities

• Drives state-level operational performance across home care processes including sales, intake, orientation, care start, and ongoing support.
• Lead recruiting staff, facilities, partnerships, and workflows for service delivery.
• Hire, train, coach, and evaluate Team Leads; set expectations and follow up on performance.
• Oversee enrollment queues, intake pipelines, eligibility review, onboarding readiness, and case aging to ensure timely enrollment.
• Monitor workload distribution, scheduling, attendance, coverage, service levels, and capacity planning; support leadership continuity.

Skills

Operations management

Leadership

Hiring & onboarding

Process improvement

Regulatory compliance

Communication

Education

Bachelor’s degree or higher in a healthcare-related field

Job description

FreedomCare LLC is seeking an Assistant Manager of Operations for our Wisconsin team in Milwaukee. This on-site role drives daily operations for personal care services, oversees the client and caregiver lifecycle, and partners with clinical and state leadership to ensure compliance and timely access to care.

You will lead teams, manage onboarding and performance, and optimize workflows while maintaining HIPAA compliance and regulatory alignment.