Assistant Manager of Operations (Milwaukee, WI / On-Site)

FreedomCare LLC; Milwaukee (WI); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

Retirement plans

Wellness programs

Learning opportunities

Job summary

FreedomCare LLC is seeking an Assistant Manager of Operations for our Wisconsin team in Milwaukee. This on-site role drives daily operations for personal care services, oversees the client and caregiver lifecycle, and partners with clinical and state leadership to ensure compliance and timely access to care.

You will lead teams, manage onboarding and performance, and optimize workflows while maintaining HIPAA compliance and regulatory alignment.

Qualifications

• Bachelor’s degree or higher in a healthcare-related field and at least two years in a healthcare-related field.
• Five years of operations management experience, including supervisory responsibilities in home health care or related programs.

Responsibilities

• Drives state-level operational performance across home care processes including sales, intake, orientation, care start, and ongoing support.
• Lead recruiting staff, facilities, partnerships, and workflows for service delivery.
• Hire, train, coach, and evaluate Team Leads; set expectations and follow up on performance.
• Oversee enrollment queues, intake pipelines, eligibility review, onboarding readiness, and case aging to ensure timely enrollment.
• Monitor workload distribution, scheduling, attendance, coverage, service levels, and capacity planning; support leadership continuity.

Skills

Operations management

Leadership

Hiring & onboarding

Process improvement

Regulatory compliance

Communication

Education

Bachelor’s degree or higher in a healthcare-related field

Job description

Assistant Manager of Operations (Milwaukee, WI / On-Site)

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for an Assistant Manager of Operations for our Wisconsin Team!

This role is an on-site position with a required commute of 3 - 5 days per week to our office in Wisconsin.

Department & Position Overview:

The Assistant Manager of Operations , Wisconsin serves as the Agency Administrator and is responsible for the performance, daily operations, and continuous improvement of FreedomCare’s personal care services in Wisconsin . This role oversees the full client and caregiver lifecycle, from inquiry, sales, intake, and onboarding through service start and ongoing care support, ensuring timely access, consistent service, and regulatory compliance.

The Assistant Manager leads people leaders, implements changes , partners with operational teams and manages staffing, resources, and performance goals. Working with clinical staff, state leadership, and cross-functional partners, this role establishes and maintains compliance with effective processes and uses performance data to improve the client and caregiver experience.

Every Day You Will:

• Drives state-level operational performance across home care sales, intake, orientation, start of care, and ongoing client and caregiver support.
• Lead recruiting staff, securing and equipping facilities, establishing referral partnerships, and preparing systems and workflows for service delivery.
• Hire, train, coach, and develop Team Leads; establish clear expectations, evaluate performance, and follow up with appropriate action.
• Manage lead queues, intake pipelines, documentation collection, eligibility review, authorization status, onboarding readiness, and case aging to support timely enrollment and service activation.
• Establish routines for workload distribution, scheduling, attendance, coverage, service levels, escalation review, and capacity planning; support succession planning and leadership continuity.
• Monitor and report on conversion, intake completion, activation timeliness, care continuity, quality, productivity, customer experience, compliance, workforce performance, and financial results.
• Partner with the Manager of Operations to use dashboards, audits, customer feedback, and operational data to identify trends and root causes; implement corrective actions for delays, errors, staffing gaps, service disruptions, complaints, incidents, and audit findings.
• Ensure operations and service delivery follow authorized care plans, payer and program requirements, applicable state and federal regulations, HIPAA, and company policies; coordinate with qualified clinical staff on clinical oversight.
• Maintain audit readiness through accurate client, caregiver, and personnel records, service authorizations, visit documentation, qualification and training records, complaint and incident records, and corrective action documentation.
• Oversee employee and service provider orientation, ongoing training, evaluations, and competency processes; communicate applicable rules, contractual obligations, and policies and make required reference materials available.
• Resolve complex enrollment and care-support escalations and strengthen handoffs among sales, intake, onboarding, clinical, and active-care teams to protect service continuity and customer trust.
• Maintain an up-to-date organizational chart and clear lines of authority; designate a qualified Substitute Administrator in writing to maintain operations during the Administrator’s absence.
• Maintain a safe, adequately equipped office with a working telephone and staffing during business hours; establish written operating hours and inform clients how to access care outside those hours.
• Protect the confidentiality and security of physical and electronic client records and ensure required reports and records are accurately maintained and submitted to the appropriate agencies.
• Manage competing projects and operational priorities, lead teams through change, and present performance updates, risks, action plans, and recommendations to senior leadership.

Ideal Candidate Will Possess:

• Bachelor’s degree or higher in a healthcare-related field from an accredited college; with at least two years of experience working in a healthcare-related field.
• At least five years of operations management experience, including at least one year of supervisory or administrative experience in home health care, personal care, or a related health program.
• Training and experience in healthcare administration, and knowledge of applicable state and program requirements, including Wisconsin DHS 105.17 and DHS 107.112 preferred when serving as the Wisconsin Agency Administrator.
• Ability to manage a personal care agency, respond to client and caregiver needs, and lead, coach, and develop teams and people leaders.
• Ability to manage enrollment and ongoing service workflows, staffing, resources, budgets, and competing priorities while maintaining quality and compliance.
• Partner with the Manager of Operations and the National Expansion Program Manager to analyze performance data, identify root causes, resolve operational issues, and implement practical process and technology improvements.
• Clear verbal and written communication skills and the ability to build effective relationships with employees, clients, caregivers, referral partners, payers, and regulators.
• Sound judgment, attention to detail, and a customer-service approach that balances empathy, timely access, accurate documentation, confidentiality, and regulatory requirements.
• Business acumen and the ability to support service growth, develop referral relationships, lead change, and hold teams accountable for results.
• At least 21 years of age.

Nice to Have Qualifications:

• Master's Degree in healthcare administration or business administration
• Homecare agency experience in a leadership role is a huge plus
• 7 + years Medicaid experience within the state of Wisconsin

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, citizenship or immigration status, status as an individual with a disability, or other applicable legally protected characteristics.

At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $65,000 and $80,000 per year at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.

Compensation Range

$65,000 - $80,000 USD

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in FreedomCare’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.