Wireless Systems Technical Support Engineer (US-Based)

Intracom Telecom; Duluth (GA); On-site; USD 60,000 - 100,000; Full time

Job summary

An innovative telecommunications firm is seeking a skilled Technical Support Engineer to provide expert assistance for cutting-edge microwave and millimeter-wave radio systems. This role involves tackling customer inquiries related to 4G/LTE and 5G networks, while also managing IT support and desktop practices. With a focus on problem-solving and collaboration, you'll play a vital role in enhancing customer service experiences across the USA. Ideal candidates will possess a strong background in RF systems and networking protocols, along with a passion for technology and a proactive approach to challenges. Join a dynamic team and contribute to the future of wireless communications!

Qualifications

• 5+ years of experience in Technical Support roles in RF systems.
• University degree in Computer Science, Telecommunications, or Electrical Engineering.

Responsibilities

• Provide technical support for wireless systems and troubleshoot customer issues.
• Manage computer systems and hardware, ensuring optimal performance.

Skills

Technical Support

RF Systems Knowledge

Problem-Solving Skills

Attention to Detail

Networking Protocols (L2/L3)

Education

University Degree in Computer Science

University Degree in Telecommunications

University Degree in Electrical Engineering

Tools

Microsoft Office

SQL

Network Protocol Analyzers

Linux

Job description

Wireless Systems Technical Support Engineer (US-Based)

Join to apply for the Wireless Systems Technical Support Engineer (US-Based) role at Intracom Telecom.

Job Overview

We are seeking a dedicated and technically skilled Technical Support Engineer to support our innovative packet microwave and millimeter-wave radio systems, used in front-haul and mobile backhaul transport of 3G/4G/5G networks, as well as in fixed wireless access broadband systems. The role involves customer technical support and field implementation projects across the USA, with a base in Texas or Florida.

Responsibilities

• Provide technical support for wireless systems, addressing customer inquiries and troubleshooting issues related to 4G/LTE, 5G, and network protocols.
• Manage computer systems and hardware, ensuring optimal performance and security through effective IT support and desktop support practices.
• Collaborate with team members to resolve complex technical challenges and improve customer service experiences.
• Utilize Microsoft Office and SQL for documentation and reporting purposes.

Requirements

• University degree in Computer Science, Telecommunications, or Electrical Engineering.
• Minimum 5 years of proven experience in Technical Support roles in RF systems.
• Work experience with Microwave systems is highly desirable.
• Knowledge of RF systems theory.
• Knowledge of L2/L3 networking and protocols.
• US work authorization and residency required.
• Availability to travel within the USA.

Desired Skills

• Experience in configuration and verification of Layer 2 and Layer 3 services in switches and routers.
• Experience using network protocol analyzers and traffic generators.
• Working knowledge of Linux.
• Knowledge of SQL.
• Experience with NMS systems.

Personal Characteristics

• Strong problem-solving skills, creativity, and attention to detail.
• Results-oriented, able to articulate reasoning behind decisions and trade-offs.
• Flexible, with a strong desire to learn and accept new challenges.
• Stress-tolerant, adaptable to shifting priorities and schedules, capable of managing multiple tasks.
• Self-motivated, with a sense of urgency to meet project goals while working independently.

Additional Information

• Seniority Level: Mid-Senior level.
• Employment Type: Full-time.
• Job Function: Information Technology.
• Industry: Telecommunications.