Wireless Systems Technical Support Engineer (US-Based)

Intracom Telecom; Atlanta (GA); On-site; USD 60,000 - 100,000; Full time

Job summary

An innovative IT services firm is on the lookout for a dedicated Technical Support Engineer to join their team. This role involves supporting cutting-edge packet microwave and millimeter-wave radio systems crucial for 3G/4G/5G networks. The ideal candidate will address technical inquiries, manage systems, and collaborate with colleagues to solve complex challenges. With a focus on customer satisfaction and technical excellence, this position offers an exciting opportunity to work within a dynamic environment while contributing to the advancement of wireless communication technologies.

Qualifications

• 5+ years of experience in Technical Support roles in RF systems.
• University degree in Computer Science, Telecommunications, or Electrical Engineering.

Responsibilities

• Provide technical support for wireless systems and troubleshoot 4G/LTE, 5G issues.
• Collaborate with team members to enhance customer service experiences.

Skills

Technical Support

RF Systems Knowledge

Problem-Solving Skills

Attention to Detail

Network Protocols

Education

University degree in Computer Science

Telecommunications degree

Electrical Engineering degree

Tools

Microsoft Office

SQL

Linux

Job description

Wireless Systems Technical Support Engineer (US-Based)

We are seeking a dedicated and technically skilled Technical Support Engineer to support our innovative packet microwave and millimeter-wave radio systems, used in front-haul and mobile backhaul transport of 3G/4G/5G networks, as well as in fixed wireless access broadband systems. You will work on both customer technical support and field implementation projects across the USA, with the base of operations in Texas or Florida.

Responsibilities:

• Provide technical support for wireless systems, addressing customer inquiries and troubleshooting issues related to 4G/LTE, 5G, and network protocols
• Manage computer systems and hardware, ensuring optimal performance and security through effective IT support and desktop support practices
• Collaborate with team members to resolve complex technical challenges and enhance customer service experiences
• Utilize Microsoft Office and SQL for documentation and reporting purposes

Requirements:

• University degree in Computer Science, Telecommunications, or Electrical Engineering
• Minimum 5 years proven working experience in Technical Support Roles in RF systems
• Work experience with Microwave systems is highly desirable
• Knowledge of RF systems theory
• Knowledge of L2/L3 networking & protocols
• US work authorization and residency in the US required
• Availability to travel within the USA

Desired Skills (any of the following):

• Experience in configuration and verification of Layer 2 and Layer 3 services in switches and routers
• Experience in using network protocol analyzers and traffic generators
• Working knowledge of Linux
• Knowledge of SQL
• Experience with NMS systems

Personal characteristics:

• Strong problem-solving skills, creativity, and attention to detail
• Results-oriented, able to articulate reasoning behind decisions and trade-offs
• Flexible, with a strong desire to learn and accept new challenges
• Stress-tolerant, with the ability to adapt to shifting priorities and schedules, and to develop, organize, and manage multiple tasks
• Self-motivated, with a sense of urgency to meet project goals and schedules while working with minimal supervision

Additional Information:

• Seniority level: Associate
• Employment type: Full-time
• Industry: IT Services and IT Consulting