Tech Support Engineer (MSP Experience)

LMI; Atlanta (GA); On-site; USD 54,000 - 81,000; Full time

Job summary

Join a forward-thinking technology solutions provider as a Tech Support Engineer, where you'll manage diverse IT needs for multiple clients. This role emphasizes hands-on expertise in troubleshooting systems, ensuring secure and efficient operations. Collaborate with a dynamic team to deliver exceptional support while enhancing client satisfaction. With opportunities for growth in a fast-paced environment, this position is perfect for those who thrive in managing complex IT infrastructures. Enjoy a comprehensive benefits package and a supportive workplace culture that values your contributions.

Benefits

401(k)

Health Insurance

Paid Time Off

Vision Insurance

Paid On-call Rotation

Qualifications

• 3+ years experience in MSP environments managing IT for multiple clients.
• Proficient in O365 Administration and Active Directory troubleshooting.
• Strong customer service skills and ability to manage client relationships.

Responsibilities

• Administer and manage O365 environments across multiple clients.
• Provide advanced networking support including routers and firewalls.
• Document client environments ensuring smooth transitions between engineers.

Skills

O365 Administration

Active Directory Management

Networking Skills

VOIP Implementation

Security Camera Systems

Customer Service

Education

High School Diploma

Tools

Fortinet Security Fabric

Ubiquiti / UniFi Products

3CX Business Communication Solutions

Job description

About Us: LMI Tech Systems, LLC is a growing technology solutions provider offering comprehensive IT services to a variety of clients. We specialize in delivering tailored support across industries, ensuring that each client’s unique IT infrastructure needs are met with efficiency and expertise. If you’re an experienced MSP professional who thrives in a fast-paced, multi-client environment, LMI Tech Systems is the place for you to expand your career.

Job Description: We are looking for an experienced Tech Support Engineer with a background in Managed Service Provider (MSP) environments to join our team at our Tucker, GA location. As a Tech Support Engineer, you will be responsible for managing the diverse IT needs of multiple clients, ensuring their infrastructure is secure, scalable, and operating efficiently. This onsite role requires hands-on expertise and the ability to troubleshoot a wide variety of systems, providing proactive and reactive support to clients.

Key Responsibilities:

Administer and manage Office 365 (O365) environments across multiple client accounts.

Maintain and troubleshoot Active Directory for various clients.

Provide advanced networking support, including configuration and troubleshooting of routers, switches, firewalls, and VPNs in multi-client environments.

Manage, support, and troubleshoot VOIP systems across different clients.

Install, troubleshoot, and maintain security camera and access control systems in client locations.

Effectively communicate with clients to resolve technical issues, ensuring a high level of satisfaction.

Proactively monitor client systems and networks, identifying and addressing potential issues before they escalate.

Document client environments and solutions, ensuring clear handoff and smooth transitions between engineers.

Collaborate with team members to escalate and resolve complex technical issues while improving client system performance.

Required Qualifications/Skills:

Previous experience in an MSP or similar environment, managing IT for multiple clients.

Proficiency in O365 Administration across diverse environments.

Solid experience with Active Directory management and troubleshooting.

Strong networking skills, including routers, switches, firewalls, and VPNs.

Experience with VOIP system implementation and troubleshooting.

Knowledge of security camera and access control system installation and maintenance.

Familiarity with Azure cloud services, including migrations and hybrid environments.

Strong customer service skills and the ability to manage relationships with multiple clients.

Preferred Qualifications/Skills:

Experience with Fortinet Security Fabric Products.

Experience with Ubiquiti / UniFi Products.

Familiarity with 3CX Business Communication Solutions & Software.

Experience in documenting and streamlining IT operations for clients.

Job Type: Full-time

401(k)

Health insurance

Paid time off

Vision insurance

Schedule:

Mon-Fri, 8am-5pm

Paid On-call rotation

Education:

High school diploma or equivalent (Preferred)

Experience:

MSP: 3 years (Required)

Active Directory: 3 years (Required)

VOIP: 3 years (Required)

Microsoft Azure: 3 years (Required)

Location:

Tucker, GA 30084

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Internet

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