Wireless Systems Technical Support Engineer (US-Based)

ZipRecruiter; Duluth (MN); On-site; USD 60,000 - 100,000; Full time

Job summary

A forward-thinking company is looking for a dedicated Technical Support Engineer to join their team. This role involves supporting innovative microwave and millimeter-wave radio systems crucial for 3G/4G/5G networks. You will be instrumental in providing technical support and field implementation projects across the USA, ensuring optimal performance and security of wireless systems. If you possess strong problem-solving skills and a desire to learn, this opportunity offers a dynamic environment where your contributions will significantly impact the future of telecommunications. Join a team that values creativity and adaptability!

Qualifications

• 5+ years experience in Technical Support Roles in RF systems.
• Knowledge of L2/L3 networking & protocols is essential.
• Experience with Microwave systems is highly desirable.

Responsibilities

• Provide technical support for wireless systems and troubleshoot issues.
• Manage computer systems and hardware for optimal performance.
• Collaborate with team members to resolve complex technical challenges.

Skills

Technical Support

RF Systems Knowledge

Problem-Solving

SQL

Linux

Education

University degree in Computer Science

University degree in Telecommunications

University degree in Electrical Engineering

Tools

Microsoft Office

Network Protocol Analyzers

Traffic Generators

NMS Systems

Job description

Job Description

We are seeking a dedicated and technically skilled Technical Support Engineer to support our innovative packet microwave and millimeter-wave radio systems, used in front-haul and mobile backhaul transport of 3G/4G/5G networks, as well as in fixed wireless access broadband systems. You will work on both customer technical support and field implementation projects across the USA, with the base of operations in Texas or Florida.

Responsibilities:

• Provide technical support for wireless systems, addressing customer inquiries and troubleshooting issues related to 4G/LTE, 5G, and network protocols.
• Manage computer systems and hardware, ensuring optimal performance and security through effective IT and desktop support practices.
• Collaborate with team members to resolve complex technical challenges and enhance customer service experiences.
• Utilize Microsoft Office and SQL for documentation and reporting purposes.

Requirements:

• University degree in Computer Science, Telecommunications, or Electrical Engineering.
• Minimum 5 years proven working experience in Technical Support Roles in RF systems.
• Work experience with Microwave systems is highly desirable.
• Knowledge of RF systems theory.
• Knowledge of L2/L3 networking & protocols.
• US work authorization and residence in the US required.
• Availability to travel within the USA.

Desired Skills (any of the following):

• Experience in configuration and verification of Layer 2 and Layer 3 services in switches and routers.
• Experience in using network protocol analyzers and traffic generators.
• Working knowledge of Linux.
• Knowledge of SQL.
• Experience with NMS systems.

Personal characteristics:

• Strong problem-solving skills, creativity, and attention to detail.
• Results-oriented, able to articulate the reasoning behind decisions and trade-offs.
• Flexible, with a strong desire to learn and accept new challenges.
• Stress-tolerant, with the ability to adapt to shifting priorities and schedules, and to develop, organize, and manage multiple tasks.
• Self-motivated, with a sense of urgency to meet project goals and schedules while working with minimal supervision.