Application Support Associate - US Based Remote

Lensa; City of Rochester (NY); Remote; USD 40,000 - 70,000; Full time

Job summary

An innovative company is seeking an Associate Application Support professional to join their team. This remote position involves providing exceptional customer service, troubleshooting technical issues, and supporting various initiatives. The ideal candidate will have a strong background in digital marketing and customer service, along with excellent communication skills. Join a forward-thinking organization that values diversity and fosters a culture of belonging. This role offers the opportunity to make a significant impact while working collaboratively with a talented team. If you're ready to take the next step in your career, apply today!

Qualifications

• 1-2 years of experience in digital marketing and customer service.
• Strong skills in communication and problem-solving.

Responsibilities

• Answer phone/chat support requests and troubleshoot customer issues.
• Document customer interactions and assist in managing Help Desk tickets.

Skills

Digital Marketing

Customer Service

Interpersonal Skills

Verbal Communication

Written Communication

Problem Solving

Multitasking

Time Management

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Help Desk Software

Basic Computer Software

Job description

Lensa is the leading career site for job seekers at every stage of their career. Our client, Anywhere Real Estate, is seeking professionals. Apply via Lensa today!

Position: Associate Application Support

Work from home position: The schedule is 40 hours. 12pm ET- 8:30pm ET

Position Includes

1. Primary responsibility - answer phone/chat support requests and respond to customer inquiries.
2. Provide accurate information about products, services, and policies.
3. Troubleshoot and resolve customer issues by identifying the cause and offering effective solutions.
4. Document customer interactions, including details of inquiries, complaints, and actions taken.
5. Assist Product Success team in coordinating and executing all activities related to web, online, and platform/tool initiatives.
6. Manage and solve Help Desk tickets on a national level.
7. Technologically proficient. Familiarity with various operating systems on PCs, and ability to navigate basic computer software and hardware issues.
8. Ability to troubleshoot technical issues and effectively train on marketing technology and tools.
9. Support national initiatives and product roll-outs.
10. Provide clear support to agents using our company tools.
11. Serve in a critical quality assurance role on the core product suite.
12. Assist with other duties as assigned.

Other Requirements

1. 1-2 years digital marketing experience.
2. Prior customer service experience strongly preferred.
3. Excellent interpersonal and customer service skills.
4. Strong verbal and written communication skills.
5. Ability to change gears quickly to support different customers.
6. Must be well-organized, process/detail oriented with the ability to manage multiple projects simultaneously.
7. Customer-focused and delivery-oriented.
8. Team player and an excellent communicator who can work with a variety of people at various levels throughout the company.
9. Ability to work collaboratively as a team member.
10. Can work autonomously, proactively identifying and impacting opportunities while also resolving issues.
11. Ability to multi-task, prioritize, perform under pressure, and be flexible with changing business needs.
12. Ability to manage and meet tight deadlines.
13. Ability to learn new software programs.

Anywhere Real Estate Inc. (http://www.anywhere.re/) (NYSE: HOUS) is on a mission to empower everyone’s next move. Home to some of the most recognized brands in real estate: Better Homes and Gardens Real Estate (https://www.bhgre.com/), Century 21 (https://www.century21.com/), Coldwell Banker (https://www.coldwellbanker.com/), Coldwell Banker Commercial (https://www.cbcworldwide.com/), Corcoran (https://www.corcoran.com/), ERA (https://www.era.com/), and Sotheby's International Realty (https://www.sothebysrealty.com/eng).

The Anywhere portfolio includes franchise and brokerage operations, national title, settlement, and relocation companies, and nationally scaled mortgage origination and underwriting joint ventures. Supporting approximately 1.5 million home transactions in 2021, Anywhere focuses on simplifying, digitizing, and integrating the real estate transaction for all consumers, wherever they may be in their home buying and selling journey. With innovative products and technology, Anywhere fuels the productivity of approximately 196,200 independent sales agents in the US and approximately 136,400 in 118 other countries and territories.

At Anywhere Real Estate, diversity fuels success – for our company, for our employees, and for our industry. We strive to be a top destination for diverse talent, creating a culture of belonging that empowers everyone’s next move. We pursue talent – strategic thinkers eager to find better ways, relentlessly focus on growth, and achieve exceptional results. We value diversity – respecting backgrounds, cultures, perspectives, and beliefs. We develop our diverse talent base through mentorship programs and partnerships with real estate associations promoting diversity and inclusion. Read more in our CSR Report.

Our achievements include:

• Recognized as one of the World’s Most Ethical Companies since 2011.
• Designated a Great Place to Work since 2019.
• Recognized by Fortune as one of America’s Most Innovative Companies.
• Honored by Forbes as one of the World’s Best Employers for Diversity and Top Female Friendly Companies.

We believe our diverse employee population will lead to success and innovation. Join us!

EEO Statement: EOE including disability/veteran