Wireless Retail Team Lead | Elevate Customer Experience

Arch Telecom; West Chester (Chester County); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

ESOP

Competitive pay

Bonus earnings

Raises on milestones

Career advancement

Discounted T-Mobile plan

Culture of care

Health benefits

Job summary

Arch Telecom is seeking a Retail Associate Manager to join our team and bring the T-Mobile brand to life in a fast-paced retail environment. You will lead, coach, and develop staff while delivering a best-in-class customer experience and driving sales and loyalty.

You will learn and build proficiency in customer service, demonstrate the latest technology, and work closely with store leadership to ensure smooth operations and customer satisfaction.

Qualifications

• Leadership experience in a fast-paced sales environment.
• Strong communication skills with customers and team.
• Experience in wireless sales preferred.

Responsibilities

• Help customers pick up where they left off in their shopping journey, online, via Customer Care, or in-store.
• Demonstrate and explain the latest technology in-store to meet individual needs.
• Sell alongside the team to uncover solutions beyond devices and plans; include accessories and IoT devices.
• Guide customers through purchasing with thoughtful questions and clear explanations.
• Assist Retail Store Manager with daily operations and coaching.

Skills

Leadership

Competitive drive

Team leadership

Operational management

Financial management

Communication skills

Wireless sales experience

Education

High school degree or GED

Job description

Arch Telecom is seeking a Retail Associate Manager to join our team and bring the T-Mobile brand to life in a fast-paced retail environment. You will lead, coach, and develop staff while delivering a best-in-class customer experience and driving sales and loyalty.

You will learn and build proficiency in customer service, demonstrate the latest technology, and work closely with store leadership to ensure smooth operations and customer satisfaction.