Retail Team Lead - Wireless Tech & Customer Experience

Arch Telecom; Port Washington (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

ESOP

Competitive pay

Bonus earnings

Automatic raises

Career advancement

Care & excellence culture

Health benefits

Job summary

Arch Telecom is hiring Retail Associate Managers to lead a store team, engage customers, and drive sales while upholding the company’s brand and core values. You will train and coach associates, model high-energy service, and coordinate with store leadership to optimize daily operations and service quality.

The role emphasizes hands-on demonstrations, relationship-building, and a proactive approach to meeting customer needs across in-store and online channels.

Qualifications

• Leadership abilities to guide a team on the floor and in coaching sessions.
• Strong communication skills for engaging customers and team members.
• Experience in wireless retail sales and product/service knowledge helps in guiding customers.

Responsibilities

• Assist Retail Store Manager in daily operations and coaching.
• Lead customer conversations to uncover needs and provide solutions.
• Demonstrate products and services through in-store and online channels.
• Help customers complete their purchasing journey and ensure a seamless experience.
• Collaborate with cross-channel teams to deliver top-tier customer service.

Skills

Leadership

Competitive drive

Communication skills

Wireless sales experience

Education

High School Diploma or GED

Job description

Arch Telecom is hiring Retail Associate Managers to lead a store team, engage customers, and drive sales while upholding the company’s brand and core values. You will train and coach associates, model high-energy service, and coordinate with store leadership to optimize daily operations and service quality.

The role emphasizes hands-on demonstrations, relationship-building, and a proactive approach to meeting customer needs across in-store and online channels.