Retail Team Lead: Wireless & Customer Experience

Archtelecom; Lake Ronkonkoma (NY); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

ESOP

Competitive hourly pay

Bonus earnings

Career advancement

Health benefits

Job summary

Arch Telecom is hiring Retail Associate Managers to lead fast-paced in-store experiences for T-Mobile customers. You’ll learn, coach, and demonstrate the latest devices and plans while delivering best-in-class service.

Join a team that values energy, loyalty building, and problem solving. You’ll support store operations, drive customer satisfaction, and grow into leadership through hands-on training and mentorship.

Qualifications

• Must be at least 18 years old.
• High school degree or GED required.
• Ability to stand for long periods.
• Full-time availability (40 hours)

Responsibilities

• Provide best-in-class customer experience and build loyalty by guiding customers through their shopping journey.
• Demonstrate the latest technology and devices in-store with hands-on demonstrations.
• Engage in side-by-side selling to tailor solutions beyond devices and plans.
• Assist Retail Store Manager with daily operations and team coaching.
• Build relationships across channels to resolve issues and drive sales.

Skills

Leadership

Competitive drive

Communication skills

Team leadership

Education

High school degree or GED

Job description

Arch Telecom is hiring Retail Associate Managers to lead fast-paced in-store experiences for T-Mobile customers. You’ll learn, coach, and demonstrate the latest devices and plans while delivering best-in-class service.

Join a team that values energy, loyalty building, and problem solving. You’ll support store operations, drive customer satisfaction, and grow into leadership through hands-on training and mentorship.