Wireless Retail Team Lead: Drive Service & Sales

Arch Telecom; Whitehall Township (MI); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

ESOP

Cell phone plan discount

Health benefits

Job summary

Arch Telecom is seeking a Retail Associate Manager to lead a team and deliver exceptional customer experiences in a fast-paced retail setting. You will coach staff, demonstrate devices, and drive sales while supporting daily store operations.

The role emphasizes leadership, collaboration across channels, and ongoing skills development within a dynamic environment. Competitive pay, benefits, and growth opportunities are offered.

Qualifications

• Leadership and coaching abilities are essential for guiding a retail team.
• Strong communication skills to educate and assist customers.
• Proven sales experience in a fast-paced environment.
• Willingness to learn and lead while supporting the Store Manager.

Responsibilities

• Deliver best-in-class customer service and build loyalty.
• Demonstrate and educate customers on devices and services through hands-on demos.
• Engage in side-by-side selling to tailor solutions for customers.
• Assist Store Manager with daily operations and coaching the team.
• Learn and proficiently use digital tools to enhance interactions and onboarding.
• Collaborate with employees across channels to own the customer experience.

Skills

Leadership

Sales experience

Communication

Team coaching

Education

High school diploma or GED

Tools

POS systems

Job description

Arch Telecom is seeking a Retail Associate Manager to lead a team and deliver exceptional customer experiences in a fast-paced retail setting. You will coach staff, demonstrate devices, and drive sales while supporting daily store operations.

The role emphasizes leadership, collaboration across channels, and ongoing skills development within a dynamic environment. Competitive pay, benefits, and growth opportunities are offered.