Wireless Retail Store Manager & Coach

My Wireless, Inc; Fremont (CA); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Base pay + commission

Paid training

Uncapped commission

Medical/Dental/Vision insurance

401(k) retirement plan

Paid vacation

Pet insurance

Employee assistance program

Employee discounts on devices

Job summary

My Wireless is seeking a Retail Sales Manager to coach and develop a team and deliver best-in-class customer service while achieving store targets. You will supervise store operations, staffing, training, and coaching to ensure excellent customer experience and sales results.

As an AT&T Authorized National Retailer, the role offers uncapped commissions, paid training, and opportunities for career growth across locations.

Qualifications

• 1 year management experience in a similar field (Required)
• 1 year retail or customer-facing sales experience (Required)
• Ability to work flexible hours including evenings, weekends, and holidays (Required)
• Demonstrated ability to meet performance and operation standards (Required)
• Ability to motivate, lead, and coach to results (Required)
• Strong organizational skills and attention to detail (Required)
• Highly effective communication and interpersonal skills (Required)
• Bilingual (Preferred but may not be required depending on location)
• Bachelor’s degree (Preferred)
• Retail or customer-facing sales experience in the telecommunications industry (Preferred)
• Experience prospecting through outbound calls. (Preferred)
• Must be at minimum 18 years of age, legally able to be employed in the US and have a High School diploma or equivalent. (Required)

Responsibilities

• Coach and develop team members into successful Retail Sales Associates with focus on best-in-class customer service
• Lead a team to deliver extraordinary customer experience and exceed sales targets
• Supervise daily operation of a location including hiring, scheduling, developing, and coaching
• Establish business accounts by partnering with AT&T Signature team in holding community events outside the store
• Maintain a clean and safe store environment through inventory counts, securing devices, and merchandising
• Maintain operations by initiating, coordinating, and enforcing operational policies and procedures
• Uphold the stability and reputation of the location by complying with legal requirements
• Keep informed of professional knowledge by attending workshops and establishing personal networks

Skills

People management

Sales leadership

Communication skills

Bilingual

Education

High School diploma or equivalent

Bachelor’s degree (Preferred)

Job description

My Wireless is seeking a Retail Sales Manager to coach and develop a team and deliver best-in-class customer service while achieving store targets. You will supervise store operations, staffing, training, and coaching to ensure excellent customer experience and sales results.

As an AT&T Authorized National Retailer, the role offers uncapped commissions, paid training, and opportunities for career growth across locations.