Wireless Retail Specialist: Help Customers Navigate Tech

T-Mobile; Cary (NC); On-site; USD 18,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Employee stock grants

Paid time off and holidays

Tuition assistance

Job summary

T-Mobile is seeking motivated individuals to support retail operations by engaging customers and facilitating technology and service needs. This role involves building product knowledge and assisting customers throughout their shopping journey.

Successful candidates will develop strong customer relationships and demonstrate technology solutions. Candidates should have a High School Diploma and ideally possess some customer service experience. Benefits include competitive salaries and strong company support.

Qualifications

• 6 months of customer service and/or sales experience in a retail environment preferred.
• Passionate customer advocate with strong communication skills.
• Effective at balancing customer needs with performance goals.

Responsibilities

• Engage customers and facilitate their technology and service needs.
• Utilize digital tools to enhance customer understanding.
• Collaborate with colleagues to support seamless customer experiences.

Skills

Customer service

Sales experience

Digital tool usage

Education

High School Diploma/GED

Job description

T-Mobile is seeking motivated individuals to support retail operations by engaging customers and facilitating technology and service needs. This role involves building product knowledge and assisting customers throughout their shopping journey.

Successful candidates will develop strong customer relationships and demonstrate technology solutions. Candidates should have a High School Diploma and ideally possess some customer service experience. Benefits include competitive salaries and strong company support.