Wireless Retail Sales Representative- Norwalk, CT

RedLion Mobile; Norwalk (CT); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

401(k) plan

Paid training

Monthly commissions

Promotion opportunities

Top performer trip

Job summary

RedLion Mobile is hiring a Retail Sales Representative to join our fast-growing team. This in-person, full-time role focuses on engaging customers, presenting wireless and telecom products, and meeting sales and commission targets in a busy retail store environment.

The ideal candidate has 1+ year of customer-facing sales experience, strong communication skills, and a proven ability to upsell and cross-sell.

Qualifications

• Minimum 1 year of customer-facing sales experience in wireless, mobile, cable, internet, telecom, or retail sales.
• Ability to engage customers and advise on products and services.
• Experience meeting or exceeding sales and commission targets.

Responsibilities

• Engage customers and present telecommunications products and services.
• Upsell and cross-sell to maximize opportunities.
• Meet or exceed individual sales and commission goals.
• Explain pricing, promotions, and product details clearly.

Skills

Retail sales

Customer service

Upselling

Cross-selling

Sales goals

Communication

Education

High school diploma or GED

Job description

Retail Sales Representative

Job Type: Full-time

Work Location: In person

Overview

JOIN one of the fastest-growing telecommunications companies in the country! We are currently hiring Retail Sales Representatives who are energetic, driven, and eager to succeed. This role is best for someone with customer-facing sales experience in wireless, mobile, cable, internet, telecommunications, or retail sales. The ideal candidate must be comfortable actively engaging customers, recommending products and services, upselling, cross-selling, and working toward sales and commission goals in a fast-paced retail store environment.

Who We Are

We are a rapidly expanding branded partner forOptimum Communications - a major U.S. telecommunications provider offering fiber-powered Internet, Mobile, TV, and voice services to customers across 21 states. You'll work in our retail stores, helping residential customers connect to the above essential services.

Key Responsibilities

Sales & Product Knowledge

• Must be able to engage customers and present telecommunications products and services proactively.
• Must be comfortable selling mobile, internet, cable, TV, and related support services.
• Should know how to identify customer needs and recommend the right products or service packages.
• Must be able to upsell and cross-sell products to maximize sales opportunities.
• Must be able to meet or exceed individual sales goals, commission goals, and store performance expectations.
• Must be able to explain products, services, pricing, and promotions clearly to customers.

Customer Experience

• Must provide a positive, professional, and solution-focused customer experience.
• Should be comfortable building customer relationships and creating long-term brand loyalty.
• Must maintain high customer satisfaction standards, including Net Promoter Score (NPS) goals.

Team & Organizational Success

• Must be reliable, punctual, and able to work scheduled shifts.
• Must be able to collaborate with team members and contribute to a supportive, performance-driven culture.
• Must be willing to support nearby store locations within a 35-mile radius when needed and have reliable transportation.
• Must be able to work in person at the assigned retail store location.

• Must have at least 1 year of customer-facing sales experience selling products, services, upgrades, or add-ons. Wireless, mobile, cable, internet, telecommunications, or retail sales experience is strongly preferred.

• Must have a high school diploma or GED.

• Must be able to work a flexible schedule, including evenings, weekends, and holidays.
• Must be able to stand for extended periods of time and lift up to 35 lbs.

• Medical, Dental, Vision, and 401(k)

• Paid training and onboarding
• Monthly commission opportunities
• Internal promotion and advancement opportunities
• Employee growth and rewards programs
• Annual all-expenses-paid trip opportunity for top performers

Pay: $18/hour + monthly commission
Expected Hours: Approximately 40 hours per week
Total Compensation: $45,000 - $75,000 annually, based on hourly pay and commission performance