Wireless Retail Sales Manager: Lead & Coach Team

My-Wireless---AT; Grand Rapids (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Base pay plus commission

Paid training

Employee discounts

Career growth opportunities

Job summary

My Wireless is seeking an experienced Retail Sales Manager to coach and develop a team of Sales Associates, delivering a best-in-class customer service experience and driving sales performance. You will supervise store operations, staffing, scheduling, and coaching to ensure strong results and policy compliance.

The role emphasizes team development, community engagement, and maintaining an ethical, customer-centric approach while meeting location goals and KPIs.

Qualifications

• Minimum 1 year of management experience in a retail setting (Required).
• Retail or customer-facing sales experience (Required).
• Ability to work flexible hours including evenings, weekends, and holidays (Required).

Responsibilities

• Coach and develop team to achieve KPIs.
• Hire, schedule, and develop staff for consistent store performance.
• Deliver exceptional customer experience and exceed sales targets.
• Maintain store operations, inventory, and merchandising per policy.
• Build a loyal client base through community engagement and events.
• Ensure a clean, safe store environment and compliance with procedures.

Skills

Team leadership

Coaching

Customer service

Communication

Staff scheduling

Retail sales

Education

High School diploma or equivalent

Job description

My Wireless is seeking an experienced Retail Sales Manager to coach and develop a team of Sales Associates, delivering a best-in-class customer service experience and driving sales performance. You will supervise store operations, staffing, scheduling, and coaching to ensure strong results and policy compliance.

The role emphasizes team development, community engagement, and maintaining an ethical, customer-centric approach while meeting location goals and KPIs.