Wireless Retail Pro — Base Pay + Commission, Growth Ready

Tcc-Wireless; Cedar Rapids (IA); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Aflac Insurance

Development and growth opportunities

Job summary

TCC Wireless in Cedar Rapids, IA, a T-Mobile Premium Retailer, is hiring a Retail Sales Representative to deliver exceptional customer service and drive revenue through new and existing customers.

You will engage customers, explain plans and devices, and support activations and upgrades in a fast-paced store setting while meeting performance metrics. This full-time role requires reliability, strong communication, and the ability to work nights, weekends, and holidays.

Qualifications

• High School Diploma or GED.
• At least 18 years of age.
• Minimum 6 months experience in retail and/or sales with a strong customer focus.
• Legally authorized to work in the United States.
• Ability to work nights, weekends, and holidays in a retail environment.
• Professional, energetic, honest, patient and empathetic.
• Excellent written, verbal and interpersonal communications skills.
• Reliable transportation.
• Must be able to stand for long periods of time on the sales floor.
• Must be able to move and/or lift up to 25 pounds.

Responsibilities

• Provides world-class customer service including greeting customers in the stores, answering phones and assessing their needs.
• Drives monthly revenue goals through acquiring new customer accounts, maximizing existing customers’ accounts, identifying revenue opportunities, and excelling in quality metrics.
• Builds relationships with TCC Wireless employees and customers across all channels of the business.
• Works with store management in opening, closing and operating the retail facility, including cash handling, inventory count and deposits as governed by operations control standards.
• Ensures compliance with all company policies and procedures.
• Maintains store appearance, back room, restrooms and individual work area according to the retail store standards.
• Explores customer needs regarding their experience with thoughtful questions and support with activations, changes and bill payments, equipment replacement, selling accessories and processing price plan changes and upgrades.
• RSLSREP is responsible for achieving assigned performance metrics.

Skills

Customer service

Sales

Communication

Problem solving

Team collaboration

Education

High School Diploma or GED

Job description

TCC Wireless in Cedar Rapids, IA, a T-Mobile Premium Retailer, is hiring a Retail Sales Representative to deliver exceptional customer service and drive revenue through new and existing customers.

You will engage customers, explain plans and devices, and support activations and upgrades in a fast-paced store setting while meeting performance metrics. This full-time role requires reliability, strong communication, and the ability to work nights, weekends, and holidays.