Wireless Retail Associate - Path to Mobile Expert

Arch Telecom; Town of Queensbury (NY); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

ESOP

Competitive pay

Uncapped commissions

Automatic raises

Career advancement

Culture of care

Phone plan discount

Health benefits

Monthly bonuses

Job summary

Arch Telecom is seeking Mobile Associates to join our Retail Team. You will help customers pick up where they left off, provide hands-on demonstrations, and engage in side-by-side selling to tailor solutions beyond devices and plans.

You will train with the team, develop product expertise, and work toward promotion to Mobile Expert after training. Expect a fast-paced, energetic environment with uncapped commissions and advancement opportunities.

Qualifications

• Experience in delivering friendly, helpful service.
• Ability to uncover customer needs and explain solutions clearly.
• Comfort with working in a fast-paced retail environment.

Responsibilities

• Assist customers in-store, online, or via Customer Care to continue their shopping journey.
• Demonstrate products and services to meet customer needs and build add-on solutions.
• Sell with a consultative approach to broaden device and plan selections, including accessories and IoT products.
• Guide customers through the purchasing process with thoughtful questions and clear answers.

Skills

Customer service

Sales experience

Communication skills

Team player

Education

High school diploma

Job description

Arch Telecom is seeking Mobile Associates to join our Retail Team. You will help customers pick up where they left off, provide hands-on demonstrations, and engage in side-by-side selling to tailor solutions beyond devices and plans.

You will train with the team, develop product expertise, and work toward promotion to Mobile Expert after training. Expect a fast-paced, energetic environment with uncapped commissions and advancement opportunities.