Wireless Retail Assistant Manager: Drive Sales & Service

TCC Wireless, LLC; North Arlington (NJ); On-site; USD 42,000 - 56,000; Full time

Job summary

TCC Wireless is seeking a Retail Assistant Manager in North Arlington, NJ, to drive store performance and customer satisfaction. You will lead by example in a fast-paced environment, handling activations, bill payments, upgrades, and inventory with a keen eye for process and policy compliance.

The RAM will coach sales associates, manage daily operations, and ensure high standards of service while meeting monthly revenue goals and quality metrics in a busy T-Mobile Premium Retailer store.

Qualifications

• Greeting customers and assessing their needs.
• Achieving monthly revenue goals through new and existing accounts.
• Cash handling and store operations compliance.

Responsibilities

• Provides world-class customer service including greeting customers in the stores, answering phones and assessing their needs.
• Drives monthly revenue goals through acquiring new customer accounts, maximizing existing customers’ accounts, identifying revenue opportunities, and excelling in quality metrics.
• Builds relationships with TCC Wireless employees and customers across all channels of the business.
• Works with store management in opening, closing and operating the retail facility, including but not limited to cash handling, inventory count and deposits as governed by operations control standards.
• Ensures compliance with all company policies and procedures.
• Maintains store appearance, back room, restrooms and individual work area according to the retail store standards.
• Patiently explores customer needs regarding their experience with thoughtful questions and support with service activations, changes and bill payments, equipment replacement, selling accessories and processing price plan changes and upgrades.
• ME is responsible for achieving assigned performance metrics.

Skills

Customer service

Sales

Retail experience

Education

High School Diploma or GED

Job description

TCC Wireless is seeking a Retail Assistant Manager in North Arlington, NJ, to drive store performance and customer satisfaction. You will lead by example in a fast-paced environment, handling activations, bill payments, upgrades, and inventory with a keen eye for process and policy compliance.

The RAM will coach sales associates, manage daily operations, and ensure high standards of service while meeting monthly revenue goals and quality metrics in a busy T-Mobile Premium Retailer store.