Wireless Retail Advisor

T-Mobile; Channahon (IL); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Health benefits

Job summary

T-Mobile USA, Inc. seeks Mobile Associates to be brand ambassadors who energize customers and learn on the job, building expertise in selling the latest technology and solutions.

You will engage customers in-store, online, and via care channels, demonstrate devices, tailor solutions, and hand off small business leads while growing with a supportive team. We offer competitive pay, stock awards, 401(k), comprehensive benefits, and opportunities to advance within a culture that values growth and

Qualifications

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!
• Competitive drive and proven ability to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.
• Effective at balancing customer needs and performance goals.

Responsibilities

• Builds proficiency related to serving and selling to our customers, while providing an elite customer experience and building loyalty by:
• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care, or in-store.
• Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to innovative IoT devices.
• Approaching service and sales needs with composure, integrity, and compassion.
• Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:
• How our ever-expanding coverage stacks up in our customers’ neighborhoods, providing them with a lightning-fast LTE network
• Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected, and go further.
• Completes training on T-Mobile in-store experience, new skills, and processes, knowledge of systems and reference resources.
• Makes the most of their time on shift, consistently seeking out information between customers, and learning about innovations in wireless and technology.
• Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:
• Successfully identify and handoff small business leads.
• Support team initiatives and create an inclusive environment

Skills

Customer service mindset

Sales skills

Communication skills

Team collaboration

Problem solving

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. seeks Mobile Associates to be brand ambassadors who energize customers and learn on the job, building expertise in selling the latest technology and solutions.

You will engage customers in-store, online, and via care channels, demonstrate devices, tailor solutions, and hand off small business leads while growing with a supportive team. We offer competitive pay, stock awards, 401(k), comprehensive benefits, and opportunities to advance within a culture that values growth and