Wireless & Network Solutions Specialist (NetDevOps)

Disney Cruise Line - The Walt Disney Company

Lake Buena Vista (FL)

On-site

Confidential

Full time

14 days+

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Job summary

Disney Cruise Line, part of The Walt Disney Company, is seeking a Technical Specialist for Global Network Engineering & Operations to design, deploy, and support enterprise‑class wireless and wired networks across our Orlando campus. This role focuses on LAN/WAN, Wi‑Fi, IoT, and fiber infrastructure, delivering reliable, secure connections and on‑call operational support.

You will perform RF surveys, coordinate with vendor teams, and apply automation and IaC practices to evolve our NetDevOps

Qualifications

3+ years progressive experience in LAN design, configuration, implementation, and troubleshooting.
Exposure to GPON networking and IoT technologies.
Strong ability to communicate complex technical concepts to non-technical audiences and stakeholders.
Proven track record collaborating with cross-functional technical and managerial teams to resolve complex problems.
Customer-focused mindset with strong ownership and follow-through.
Strong knowledge/experience in wide and local area network design, configuration, installation, evaluation, and problem resolution.
Working knowledge of LAN environments, including hardware, software, and cabling for Ethernet; experience with Cisco Nexus/ASR.
Experience interfacing network services with Wireless, VoIP, and Video Conferencing in a multi-platform environment.
Demonstrated ability to coordinate and deliver projects (plans/schedules, implementation, quality gates) in a timely and cost-effective manner.
Strong knowledge of network security and firewalls.
Solid understanding of fiber-based networks.
Advanced user of Microsoft Office Suite.
5 years of professional experience in a computer-related department.

Responsibilities

Provide hands‑on support for Wi‑Fi, Cellular, GPON, IoT, and radio upgrades, installations, and operations.
Provide onsite consultation to customers and ensure 24x7 operational support of multiple wireless networks to maintain SLAs and high Disney standards.
Provide operational design input into new wireless deployments.
Collaborate with other network engineering teams and service suppliers to provide wireless solutions.
Conduct wireless RF surveys (Ekahau) and identify RF issues such as RF interference, SNR, and co‑channel interference.
Interface with internal and external teams to understand issues and recommend wireless solutions.
Perform and interpret survey results and draw conclusions for in‑depth troubleshooting.
Perform fiber‑optic tracing and patching.
Coordinate and validate network changes.
Support the telecom wireless networks and be able to be on‑call rotation.
Provide oversight to cellular and radio project deployments.
Provide level 2 support to triage network connectivity issues during outages and escalations, including hands‑on support, device testing, RF site surveys, advanced network troubleshooting, and fiber‑optic testing.
Troubleshoot complex network issues across layers 1–7, driving root cause analysis (RCA) and corrective actions.
Use and contribute to development of automation and network management tools to improve reliability and operational efficiency.
Ensure adherence to security standards, segmentation policies, and compliance requirements.
Support Wireless, VoIP, and Video Conferencing services integration within a multi‑platform environment.