Technical Specialist - Networking

Disney Cruise Line - The Walt Disney Company; Lake Buena Vista (FL); On-site; Confidential; Full time

Job summary

Disney Cruise Line, part of The Walt Disney Company, is seeking a Technical Specialist for Global Network Engineering & Operations to design, deploy, and support enterprise‑class wireless and wired networks across our Orlando campus. This role focuses on LAN/WAN, Wi‑Fi, IoT, and fiber infrastructure, delivering reliable, secure connections and on‑call operational support.

You will perform RF surveys, coordinate with vendor teams, and apply automation and IaC practices to evolve our NetDevOps

Qualifications

• 3+ years progressive experience in LAN design, configuration, implementation, and troubleshooting.
• Exposure to GPON networking and IoT technologies.
• Strong ability to communicate complex technical concepts to non-technical audiences and stakeholders.
• Proven track record collaborating with cross-functional technical and managerial teams to resolve complex problems.
• Customer-focused mindset with strong ownership and follow-through.
• Strong knowledge/experience in wide and local area network design, configuration, installation, evaluation, and problem resolution.
• Working knowledge of LAN environments, including hardware, software, and cabling for Ethernet; experience with Cisco Nexus/ASR.
• Experience interfacing network services with Wireless, VoIP, and Video Conferencing in a multi-platform environment.
• Demonstrated ability to coordinate and deliver projects (plans/schedules, implementation, quality gates) in a timely and cost-effective manner.
• Strong knowledge of network security and firewalls.
• Solid understanding of fiber-based networks.
• Advanced user of Microsoft Office Suite.
• 5 years of professional experience in a computer-related department.

Responsibilities

• Provide hands‑on support for Wi‑Fi, Cellular, GPON, IoT, and radio upgrades, installations, and operations.
• Provide onsite consultation to customers and ensure 24x7 operational support of multiple wireless networks to maintain SLAs and high Disney standards.
• Provide operational design input into new wireless deployments.
• Collaborate with other network engineering teams and service suppliers to provide wireless solutions.
• Conduct wireless RF surveys (Ekahau) and identify RF issues such as RF interference, SNR, and co‑channel interference.
• Interface with internal and external teams to understand issues and recommend wireless solutions.
• Perform and interpret survey results and draw conclusions for in‑depth troubleshooting.
• Perform fiber‑optic tracing and patching.
• Coordinate and validate network changes.
• Support the telecom wireless networks and be able to be on‑call rotation.
• Provide oversight to cellular and radio project deployments.
• Provide level 2 support to triage network connectivity issues during outages and escalations, including hands‑on support, device testing, RF site surveys, advanced network troubleshooting, and fiber‑optic testing.
• Troubleshoot complex network issues across layers 1–7, driving root cause analysis (RCA) and corrective actions.
• Use and contribute to development of automation and network management tools to improve reliability and operational efficiency.
• Ensure adherence to security standards, segmentation policies, and compliance requirements.
• Support Wireless, VoIP, and Video Conferencing services integration within a multi‑platform environment.

Skills

LAN design

Network troubleshooting

RF surveys

Vendor coordination

Project coordination

Wireless design

Security knowledge

On-call support

Communication skills

Multi-platform integration

Education

Bachelor's degree in a technical-related field

Tools

Ekahau

Cisco Nexus/ASR

Job description

The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. Our group drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence.

The Global Network Engineering & Operations (GNEO) organization is responsible for the architecture, engineering, and operational integrity of the enterprise’s global telecommunications and network infrastructure. GNEO’s mission is to design, deliver and operate scalable, resilient and secure network solutions that support business capabilities across all regions and lines of business.

GNEO specialists and designs advanced network and transport systems to meet evolving business requirements, strategic initiatives, and long-term technology roadmaps. This includes a wide range of transport and IP topologies, modern network services, automation frameworks, and standards-based network architectures aligned with Telecom Strategy & Architecture guidelines.

The Technical Specialist identifies and delivers telecommunications, WAN, MAN, LAN, and Wi‑Fi solutions & IoT that meet business requirements across the enterprise. This role operates, implements and design network systems, implements solutions, and provides proactive status to Business Units. The specialist also evaluates evolving telecom/network technologies and serves as a consultative interface to Business Units for new initiatives.

This role will help the organization as it continues to mature as a NetDevOps team that utilizes automation and Infrastructure-as-Code (IaC). The role collaborates with outsourced suppliers and vendors to communicate GNEO/Telecom requirements and reviews proposed solutions to ensure designs align with business needs and established standards.

Responsibilities

• Provide hands‑on support for Wi‑Fi, Cellular, GPON, IoT, and radio upgrades, installations, and operations

• Provide onsite consultation to customers and ensure 24x7 operational support of multiple wireless networks to maintain SLAs and high Disney standards

• Provide operational design input into new wireless deployments

• Collaborate with other network engineering teams and service suppliers to provide wireless solutions

• Conduct wireless RF surveys (Ekahau) and identify RF issues such as RF interference, SNR, and co‑channel interference

• Interface with internal and external teams to understand issues and recommend wireless solutions

• Perform and interpret survey results and draw conclusions for in‑depth troubleshooting

• Perform fiber‑optic tracing and patching

• Coordinate and validate network changes

• support the telecom wireless networks and be able to be on‑call rotation.

• Provide oversight to cellular and radio project deployments

• Provide level 2 support to triage network connectivity issues during outages and escalations, including, but not limited to, hands‑on support, device testing, RF site surveys, advanced network troubleshooting, and fiber‑optic testing

• Troubleshoot complex network issues across layers 1–7, driving root cause analysis (RCA) and corrective actions

• Use and contribute to development of automation and network management tools to improve reliability and operational efficiency

• Ensure adherence to security standards, segmentation policies, and compliance requirements

• Support Wireless, VoIP, and Video Conferencing services integration within a multi‑platform environment

Qualifications

• 3+ years progressive experience in LAN design, configuration, implementation, and troubleshooting; project coordination experience preferred

• Exposure to GPON networking and IoT technologies

• Strong ability to communicate complex technical concepts to non‑technical audiences and stakeholders

• Proven track record collaborating with cross‑functional technical and managerial teams to resolve complex problems

• Customer‑focused mindset with strong ownership and follow‑through

• Strong knowledge/experience in wide and local area network design, configuration, installation, evaluation, and problem resolution

• Working knowledge of LAN environments, including hardware, software, and cabling for Ethernet; experience with platforms such as Cisco Nexus/ASR

• Experience interfacing network services with Wireless, VoIP, and Video Conferencing in a multi‑platform environment

• Demonstrated ability to coordinate and deliver projects (plans/schedules, implementation, quality gates) in a timely and cost‑effective manner

• Strong knowledge of network security and firewalls

• Solid understanding of fiber‑based networks

• Advanced user of Microsoft Office Suite

• 5 years of professional experience in a computer‑related department.

Preferred Qualifications

• Knowledge of wireless design (site surveys, RF planning, controllers) and performance tuning

• Cisco CCNA

Education

• Bachelor's degree in a technical‑related field, appropriate certifications, or equivalent work experience

The hiring range for this position in Orlando, FL is $84,800 to $113,600 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job‑related knowledge, skills, and experience among other factors. A bonus and/or long‑term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.