Wireless Manager — Lead High-Impact Sales & Service

Oslcareers; Westfield, Northern (MA, KY); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Base salary + commissions

Quarterly bonuses

Employee discounts (50% off wireless)

RRSP matching

Paid vacation

Comprehensive training

Employee Assistance Program

Discount programs

Job summary

OSL in Westfield, MA seeks a Wireless Manager to lead a busy kiosk team, oversee daily operations, coach staff, and drive sales performance in a fast-paced retail environment.

Reporting to the District Manager, you will optimize customer service, manage budgets, and ensure compliance. The role offers a competitive base with commissions/bonuses, plus extensive employee discounts and development opportunities.

Qualifications

• Retail management experience in wireless or electronics
• Ability to drive team performance and sales results
• Strong communication and presentation skills
• Excellent customer service with proactive approach
• Physical ability to lift 30-50 pounds
• Stand or walk for extended periods
• Preferred: budgeting, forecasting, merchandising, and retail metrics
• Experience with recruitment, coaching, HR, and Canadian employment standards

Responsibilities

• Oversee daily operations of the wireless department
• Supervise a team of sales associates; schedule, training, and evaluation
• Drive sales targets and performance goals with effective strategies
• Maintain in-depth knowledge of products and services offered
• Monitor inventory levels and ensure proper display
• Handle customer inquiries and resolve issues
• Lead regular team meetings on targets and promotions
• Analyze sales, forecast trends, and adapt strategies
• Coordinate with marketing on campaigns and initiatives
• Ensure compliance with policies and legal regulations
• Manage department budget and expenses
• Maintain clean, organized sales area
• Report performance to management
• Perform additional duties as needed

Skills

Leadership skills

Technical acumen

Sales proficiency

Customer focus

Communication skills

Problem solving

Adaptability

Organizational skills

Job description

OSL in Westfield, MA seeks a Wireless Manager to lead a busy kiosk team, oversee daily operations, coach staff, and drive sales performance in a fast-paced retail environment.

Reporting to the District Manager, you will optimize customer service, manage budgets, and ensure compliance. The role offers a competitive base with commissions/bonuses, plus extensive employee discounts and development opportunities.