Wireless Kiosk Manager - Lead Sales & Growth (Commissions)

OSL Retail Services; Stow (OH); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Base salary + commissions

Quarterly bonuses

Employee discounts

RRSP matching

Paid vacation

Training & development

Employee Assistance Program

Job summary

OSL Retail Services is seeking a Wireless Manager to lead a busy kiosk team in the wireless/electronics space. You will drive sales, coach associates, manage daily operations, and ensure top-quality customer service at the location.

You will report to the District Manager and focus on achieving targets through strategic planning, training, and performance monitoring while maintaining inventory accuracy and a great consumer experience. This full-time role offers growth and comprehensive benefits.

Qualifications

• Retail management experience in wireless or electronics.
• Demonstrated ability to drive team performance, sales results, and service quality.
• Strong communication and presentation skills, essential for effective leadership and customer interactions.
• Excellent customer service skills, with a proactive approach, attention to detail, and problem-solving capabilities.
• Physical ability to lift 30-50 pounds.
• Capability to stand or walk for extended periods during shifts.

Responsibilities

• Oversee the daily operations of the wireless department, ensuring smooth and efficient service delivery.
• Manage and supervise a team of sales associates, including scheduling, training, and performance evaluation.
• Drive sales targets and performance goals by motivating the team and implementing effective sales strategies.
• Maintain an in-depth knowledge of all products and services offered and ensure the team is also well-informed.
• Monitor inventory levels and ensure all products are adequately stocked and displayed according to company standards.
• Oversee customer inquiries, resolving issues, and ensuring a high level of customer satisfaction.
• Conduct regular team meetings to update staff on new sales targets, promotional activities, and operational changes.
• Analyze sales figures, forecast future sales, and adapt strategies to market trends.
• Coordinate with the marketing department to implement promotional campaigns and sales initiatives.
• Ensure compliance with all company policies and procedures as well as legal regulations.
• Manage the department budget, including labor costs, supplies, and other expenses.
• Maintain cleanliness and organization within the sales area to provide a pleasant shopping environment.
• Report to upper management on sales results, potential customer issues, and the overall performance of the department.

Skills

Leadership

Technical Acumen

Sales Proficiency

Customer Focus

Communication Skills

Problem-Solving Skills

Adaptability

Organizational Skills

Job description

OSL Retail Services is seeking a Wireless Manager to lead a busy kiosk team in the wireless/electronics space. You will drive sales, coach associates, manage daily operations, and ensure top-quality customer service at the location.

You will report to the District Manager and focus on achieving targets through strategic planning, training, and performance monitoring while maintaining inventory accuracy and a great consumer experience. This full-time role offers growth and comprehensive benefits.