Wire Transfer Specialist I

SB Simmons Bank; Little Rock (AR); Sur place; USD 40 000 - 54 000; Plein temps

Résumé du poste

Simmons Bank in Little Rock, AR seeks a Wire Transfer Specialist I to ensure accurate and timely processing of wire transfers for customers. You will handle multiple channels, verify details, obtain authorization, and respond to inquiries from customers and staff.

This role demands strong attention to detail in a fast-paced environment. As part of the Operations Team, you will back up other Wire Specialists, participate in process verification, and support special projects while maintaining

Qualifications

• High school diploma or equivalent; 1–2 years in banking ops or customer service preferred.
• Strong attention to detail and accuracy.
• Ability to input wire details and verify information.
• Familiarity with banking systems and regulatory/compliance basics.

Responsabilités

• Process wire transactions across channels (in-person, phone, email, online services).
• Input wire details into banking systems and verify account information.
• Confirm wire limits and obtain proper authorizations.
• Conduct callback verification for wires initiated by phone, email, or fax.
• Respond to wire research requests from customers and colleagues.
• Review, research, and resolve exceptions for both outgoing and incoming wires.
• Operate systems to receive and transfer funds following procedures.

Connaissances

Attention to detail

Team environment

Problem solving

Clear communication

Time management

Customer service

Formation

High school diploma or equivalent

Outils

MS Office

Description du poste

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

Position Summary

The Wire Transfer Specialist I plays a critical role within the Operations Team, ensuring accurate and timely processing of wire transfers for all bank customers. This position requires strong attention to detail and the ability to perform a wide range of operational tasks in a high-volume, deadline-driven environment. The Wire Specialist I serves as a resource for the wire team, assists with process verification, and provides support for inquiries from employees and customers. Additional responsibilities include handling special projects and providing backup coverage for other Wire Specialists.

Essential Duties and Responsibilities

• Process wire transactions across multiple channels, including Treasury Management online services, in-person, phone, and email.
• Accurately input wire details into banking systems and verify account information.
• Confirm wire limits and obtain proper authorization for transactions.
• Conduct callback verification for wire transfers initiated via phone, email, or fax to ensure accuracy of instructions.
• Respond promptly and accurately to wire research requests from customers and internal associates.
• Review, research, and resolve exceptions for both outgoing and incoming wires.
• Operate systems and equipment to receive and transfer funds in compliance with established procedures.
• Ensure adherence to all applicable laws, regulations, and internal policies, including completion of required compliance training.
• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
• Performs other duties and responsibilities as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Skills

• Ability to perform tasks quickly and accurately.
• Ability to operate in a team environment to accomplish shared goals.
• Ability to solve practical problems and interpret a variety of instruction provided in written and/or oral form.
• Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals or government regulations.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization.
• Ability to maintain effective interpersonal relationships with management and team members.
• Ability to prioritize multiple demands in a high pressure environment while maintaining professional demeanor.

Education and/or Experience

High school diploma or its equivalent is required, and 1-2 years’ applicable experience, preferred in banking operations or customer service.

Computer Skills

• MS Office programs

Other Qualifications (including physical requirements)

Other

Skills Training

• Communication
• Time Management
• Critical Thinking

Equal Employment Opportunity Information

Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.

Simmons First National Corporation (NASDAQ: SFNC), a publicly traded bank holding company headquartered in Arkansas. Founded as a community bank, Simmons Bank has grown steadily to its current size of $28 billion in assets, with more than 3,000 associates located in Arkansas, Kansas, Missouri, Oklahoma, Tennessee and Texas. Our growth has led to some amazing career opportunities, while our dynamic culture has been recognized by publications across our footprint. Parallel to our growth, Simmons Bank’s community roots run deep – these are felt in the ways we seek to go the extra mile for our customers and communities through exceptional service and volunteerism, and in the strong career growth opportunities and wellness programs we offer associates. Our team is characterized by collaboration, integrity and passion for all we do, high performance, and a commitment to personal and professional growth.