Wire Transfer Specialist I

First Financial Bank; Cincinnati (OH); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Benefits package

Incentive eligibility

Job summary

First Financial Bank seeks a Wire Transfer Specialist to support the Wire Transfer Department with data entry, basic calculations, client support and file maintenance. The role combines hybrid remote work and on-site activity at our Pictoria location, with duties including wire research, fraud recall, and process documentation.

Applicants should have prior banking experience, strong customer service, and proficiency in banking software (e.g., Jack Henry) and Microsoft Office.

Qualifications

• Prior Banking Operations or Retail Banking experience.
• Strong customer service experience, including client issue resolution.
• Basic knowledge of banking software (e.g. Jack Henry).
• Basic knowledge of Microsoft Word & Excel.
• High School Diploma or equivalent.

Responsibilities

• Perform data entry, basic calculations, file maintenance and client support.
• Wire Transfer Entry using bank software and research via Fedwire.
• Clerical duties including filing and scanning.
• Handle internal/external calls and escalation of issues.
• Balance and reconcile, participate in special projects as needed.

Skills

Banking operations

Customer service

Jack Henry

Microsoft Word

Excel

Education

High School Diploma or equivalent

Tools

Jack Henry

Job description

We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written!

The Wire Transfer Specialist will perform basic and complex tasks to support the Wire Transfer Department. Medium skill set. Handles escalated issues and resolution needs.

Essential Functions/Responsibilities

• The shift for this position is 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM depending on current staffing needs.
• This role is hybrid remote work and on site at our Pictoria location.
• Performs tasks to support the Wire Transfer Department such as routine data entry, basic calculations, file maintenance, client support, and other duties as assigned. Ability to multitask.
• Wire Transfer Entry using bank software
• Clerical Duties (i.e. filing, scanning)
• Performs basic wire research using Fedwire access, commercial banking software and bank systems.
• Fraudulent transaction research and recall using Fedwire messaging
• Admin Duties (i.e. escalation of issues, query writing, reporting)
• Document and Data Review
• Ability to learn and comply with Federal Reserve Regulations
• Basic knowledge of Fedwire format specifications and mapping
• Ticket processing for items in Service First from internal business partners
• Communication with other financial institutions using appropriate verbiage and a professional manner.
• Level 1 Issue Research & Resolution
• Handles internal/external telephone calls
• Work with vendors to resolve system issues
• Balancing & Reconciliation
• May be asked to participate in special project (i.e. conversion, release, disaster recovery)
• Other duties as assigned

Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job

• Prior Banking Operations or Retail Banking experience
• Strong customer service experience, including client issue resolution
• Basic knowledge of appropriate banking software (i.e. Jack Henry)
• Basic knowledge of Microsoft Office Word & Excel
• High School Diploma or equivalent

Required Supervisory Responsibilities

None.

Physical Requirements

• Occasionally lifts and carries up to 50 lbs.
• Occasionally stands and walks.
• Frequently sits.

Compliance Statement

The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.

Pay Range: $18.00/hour to $20.67/hour

Benefits We have relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing. Please review our Benefits Guide.

Incentive Eligibility All roles are incentive eligible with the exception of Co-Op, Intern, or Student positions.

It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law.

We are an E-Verify Employer.

At first financial bank, our mission is clear: to be the best bank to do business with, the best place to work, and the best financial partner for our shareholders and the communities we serve. We believe that how we work is just as important as what we achieve. That’s why we’re guided by core values that shape everything we do: Doing the right thing Teamwork Mutual respect Wellbeing Excellence Our success starts with our people. We know that when our associates are talented, engaged, and supported, they create outstanding results. If you're looking to be part of a team that values integrity, inclusion, and collaboration—and where your growth matters—you’ll find your future here.