WIOA Career Coach

Educational Data Systems, Inc.; Pennsylvania; On-site; USD 41,000 - 50,000; Full time

Job summary

Educational Data Systems, Inc. is seeking a Career Coach to support job seekers in obtaining and retaining employment, pursuing training, and advancing their careers within the Integrated Services framework.

The role involves giving one-on-one coaching, reviewing eligibility, and coordinating with PA CareerLink staff. The position emphasizes strong organization, communication, and bilingual English/Spanish abilities; remote registration duties are included, with the goal of helping customers

Qualifications

• Bachelor’s degree in human services or equivalent experience preferred.
• Prior case management experience required.
• Prior workforce development experience preferred.
• Ability to organize and prioritize multiple tasks.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office applications.
• Bilingual in English and Spanish preferred.

Responsibilities

• Review documentation to determine WIOA eligibility and register customers.
• Provide remote WIOA registration services using Outlook and manage documents securely.
• Coach customers to meet Individual Employment Plans and follow up after placement.
• Build one-on-one relationships to identify barriers to employment and coordinate with PA CareerLink staff.
• Develop and update customer IEPs to reflect progress and program requirements.
• Document all interactions in CWDS with accurate case notes.
• Refer customers to partner organizations for supportive services and ESL instruction.
• Assist with resume reviews, job searches, and training program selection through PA CareerLink.

Skills

Strong communication skills

Organizational skills

Analytical skills

Bilingual English/Spanish

Education

Bachelor’s degree in human services

Tools

Microsoft Office

Job description

Job Description

Career Coach Non-Exempt Salary: $45,000

Scope Of Position

Provide career support and assistance to program customers (job seekers) in obtaining and retaining employment, pursuing training, and advancing their careers under the Integrated Services Customer Flow Design.

Essential Functions

• Accurately review, evaluate, and complete documentation required to determine WIOA eligibility and register customers.
• Provide remote WIOA registration services using Outlook and securely handle and maintain all customer documents.
• Provide career coaching to help WIOA customers achieve the goals outlined in their Individual Employment Plans (IEPs), including ongoing contact and coaching after job placement.
• Build professional, one-on-one relationships with customers to identify and address barriers to obtaining and retaining employment through assessment, individualized coaching, and coordination with PA CareerLink® staff.
• Develop customer-driven IEPs and update them as required to reflect customer progress, service needs, and program requirements.
• Document all customer visits, interactions, contacts, referrals, and activities through accurate and timely case notes in the Commonwealth Workforce Development System (CWDS).
• Coach, motivate, and encourage customers as they pursue employment, training, and retention goals.
• Assess their needs and refer them to partner organizations for supportive services, GED preparation, and English as a Second Language (ESL) instruction.
• Help customers become job ready by reviewing their resumes, assessing their skills, and preparing them to meet employer hiring requirements.
• Conduct job searches on behalf of customers and recommend employment opportunities that align with their skills, experience, interests, and career goals.
• Assist customers with registration, job search preparation, workshop registration, resume development, and training program selection through the PA CareerLink® website.
• Coordinate with community partners to connect customers and their families with social services and other resources that address barriers to employment.
• Maintain customer files in accordance with contractor requirements and state guidelines.
• Adapt to evolving program requirements, procedures, and customer needs.
• Support achievement of program outcomes and performance goals in accordance with applicable policies and guidance.
• Share recruitment events, hiring opportunities, and related flyers with WIOA participants through email and other approved communication methods.
• Perform other related duties as assigned.

Education, Skill, and Experience Requirements

• Bachelor’s degree in human services or one to three years of equivalent experience preferred.
• Prior case management experience required.
• Prior workforce development experience strongly preferred.
• Strong organizational skills, including the ability to prioritize responsibilities and manage multiple tasks efficiently.
• Effective communication, analytical, and interpersonal skills.
• Proficiency in Microsoft Office applications.
• Bilingual proficiency in English and Spanish preferred.

Diversity and Inclusion

EDS I is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Mission Statement

We must strive to create enthusiasm in our clients, see through their eyes, understand their needs and deliver more than they expect.

Why We Do What We Do

• We believe we can help our customers overcome their most challenging obstacles.
• We believe in seeing through other people's eyes.
• We believe that we can make a difference in people's lives.
• We believe in meeting people where they are today and helping them to realize a better tomorrow.
• We believe in living our professional lives in service to others.

About EDSI

EDS I (Educational Data Systems, Inc.) is a national workforce development, training solutions and consulting company with a passion for helping great companies and communities train and retain great people.

Founded in 1979 and headquartered in Dearborn, Michigan, the company employs more than 800 people across the country. EDS I is a National Best and Brightest® Companies To Work For award winner. For over 45 years, EDS I has worked with workforce development agencies, regional partners and employers to assess and understand workforce development needs and deliver solutions to build better workforces. The company operates more than 120 contracts providing successful business services and jobseeker placement and retention services across the country. EDS I also provides world class training and consulting solutions to a variety of corporations, public entities and governmental agencies.

Our history of success stems directly from our commitment to providing our clients with the absolute highest level of service through our diverse and talented team.