WIOA Adult/DW Case Manager - Career Navigator

Equus; Longview (TX); On-site; USD 26,000 - 29,000; Full time

Job summary

Equus is seeking a WIOA Adult/DW Case Manager to support job seekers and employers within the WIOA framework. You will develop individual employment plans, make referrals, and maintain accurate case records to help participants achieve employment goals.

The role requires experience in workforce development, strong communication, and a commitment to high-quality customer service. This position involves collaborating with employers and service providers to place candidates and track progress in a

Qualifications

• Bachelor's Degree in Social Services, Human Resources, Communications, Business or equivalent experience is required.
• Minimum of two years' experience in staffing, recruiting, or workforce development with at least one year's experience working with computer systems for data entry and data review required.
• Previous workforce experience and/or case management experience is preferred.
• Must possess demonstrated proficiency with verbal and written communication skills as well as demonstrated customer service skills and computer skills.

Responsibilities

• Makes appropriate connection for job seekers to open positions resulting in employments.
• Help businesses recruit the best applicants for their jobs.
• Interviews customers to assess service needs.
• Aids customers in developing, evaluating and effectively initiating and implementing plans to enhance employment skills.
• Identify job seeker barriers and refer to appropriate resources.
• Provide career advisement through development of individual employment plans, referrals to jobs, placement in training/educations programs and job placement or advancement.
• Implements prescribed program-related procedures and accurate case management.
• Provides ongoing case management and serves as a liaison between customers and service providers.
• Documents all customer interactions through well-written case notes.
• Acquires and maintains knowledge of market research tools and industry/sector trends to guide job seekers to appropriate placement or education.
• Ensures that case files meet or exceed programmatic requirements.
• Provides valued and timely service to both job seekers and employers
• Utilizes Extreme Customer Service behaviors in all interactions with internal and external customers.

Skills

Case management

Job placement

Data entry

Customer service

Communications

Education

Bachelor's Degree

Tools

Data management software

Job description

Equus is seeking a WIOA Adult/DW Case Manager to support job seekers and employers within the WIOA framework. You will develop individual employment plans, make referrals, and maintain accurate case records to help participants achieve employment goals.

The role requires experience in workforce development, strong communication, and a commitment to high-quality customer service. This position involves collaborating with employers and service providers to place candidates and track progress in a