WIOA AD/DW Case Manager

Equus; Longview (TX); On-site; USD 26,000 - 29,000; Full time

Job summary

Equus is seeking a WIOA Adult/DW Case Manager to support job seekers and employers within the WIOA framework. You will develop individual employment plans, make referrals, and maintain accurate case records to help participants achieve employment goals.

The role requires experience in workforce development, strong communication, and a commitment to high-quality customer service. This position involves collaborating with employers and service providers to place candidates and track progress in a

Qualifications

• Bachelor's Degree in Social Services, Human Resources, Communications, Business or equivalent experience is required.
• Minimum of two years' experience in staffing, recruiting, or workforce development with at least one year's experience working with computer systems for data entry and data review required.
• Previous workforce experience and/or case management experience is preferred.
• Must possess demonstrated proficiency with verbal and written communication skills as well as demonstrated customer service skills and computer skills.

Responsibilities

• Makes appropriate connection for job seekers to open positions resulting in employments.
• Help businesses recruit the best applicants for their jobs.
• Interviews customers to assess service needs.
• Aids customers in developing, evaluating and effectively initiating and implementing plans to enhance employment skills.
• Identify job seeker barriers and refer to appropriate resources.
• Provide career advisement through development of individual employment plans, referrals to jobs, placement in training/educations programs and job placement or advancement.
• Implements prescribed program-related procedures and accurate case management.
• Provides ongoing case management and serves as a liaison between customers and service providers.
• Documents all customer interactions through well-written case notes.
• Acquires and maintains knowledge of market research tools and industry/sector trends to guide job seekers to appropriate placement or education.
• Ensures that case files meet or exceed programmatic requirements.
• Provides valued and timely service to both job seekers and employers
• Utilizes Extreme Customer Service behaviors in all interactions with internal and external customers.

Skills

Case management

Job placement

Data entry

Customer service

Communications

Education

Bachelor's Degree

Tools

Data management software

Job description

• Job Title: WIOA Adult/DW Case Manager (CM7 220)
• State Location: TX
• Compensation: USD 19 - USD 21 - hourly

Company Description

About Us

The Dynamic Difference

We don't just run programs. We build them around people. Our human-centered approach combines real corporate support, long-term leadership, and cutting-edge technology including AI interview tools, virtual reality career exploration, and real-time predictive analytics. Every solution is flexible, integrated, and designed to get results. Our leaders have been with us since day one. Our processes are built to improve. And our commitment to customers never wavers.

Who We Are

A National Leader in Workforce Solutions

We are a nationally and internationally respected leader in workforce training, consulting, management, and administrative services. From supporting job seekers facing barriers to employment, to building employer talent pipelines and delivering statewide training, we bring quality, accountability, and expertise to every program we touch.

Job Description

The Career Navigator is responsible for providing employers with qualified candidates by developing local job seekers through planning, program services, and appropriate referrals. Career Navigators within the Workforce Innovation and Opportunity Act Youth, Adult and Dislocated Worker (WIOA), CHOCIES, SNAP and NCP programs needed.

Essential Job Functions:

• Makes appropriate connection for job seekers to open positions resulting in employments.
• Help businesses recruit the best applicants for their jobs.
• Interviews customers to assess service needs.
• Aids customers in developing, evaluating and effectively initiating and implementing plans to enhance employment skills.
• Identify job seeker barriers and refer to appropriate resources.
• Provide career advisement through development of individual employment plans, referrals to jobs, placement in training/educations programs and job placement or advancement.
• Implements prescribed program-related procedures and accurate case management.
• Provides ongoing case management and serves as a liaison between customers and service providers.
• Documents all customer interactions through well-written case notes.
• Acquires and maintains knowledge of market research tools and industry/sector trends to guide job seekers to appropriate placement or education.
• Ensures that case files meet or exceed programmatic requirements.
• Provides valued and timely service to both job seekers and employers
• Utilizes Extreme Customer Service behaviors in all interactions with internal and external customers.

Qualifications

Education: Bachelor's Degree in Social Services, Human Resources, Communications, Business or equivalent experience is required

• Experience: Minimum of two years' experience in staffing, recruiting, or workforce development with at least one years' experience working with computer systems for data entry and data review required
• Previous workforce experience and/or case management experience is preferred
• Must possess demonstrated proficiency with verbal and written communication skills as well as demonstrated customer service skills and computer skills
• Skills/Abilities: Knowledge of employment and recruiting practices; ability to effectively assess customer employability skills and gaps; ability to understand and apply program policy; knowledge of business practices and industry sectors; ability to work effectively in a fast paced environment; strong familiarity with regulatory entities and their laws, policies, and guidance; ability to effectively read and interpret written procedures; ability to prepare routine reports; ability to enter data into computerized system; ability to maintain files in compliance with programmatic guidelines; skills in dealing with customers using Extreme Customer Service

Additional Information

Dynamic Workforce Solutions is committed to providing an environment that is free from unlawful discrimination and harassment in any form. It is our policy to comply with all applicable laws that provide equal opportunity in employment for all persons.

Living Dynamic

We believe that every role matters and that every customer, both internal and external, should feel empowered to be the best that they can be. Dynamic Workforce Solutions is a place where passion meets purpose and results in excellence.

Equal Opportunity Employer

APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact [e-mail].