WIOA Career Navigator

SERCO OF TEXAS - BRAZOS VALLEY; Bryan (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

SERCO OF TEXAS - BRAZOS VALLEY is looking for a WIOA Career Navigator responsible for providing comprehensive case management services. This role ensures participants progress through training, obtain credentials, and secure employment while meeting performance outcomes. Responsibilities include conducting intakes, assisting job searches, and maintaining compliance with policies. The ideal candidate will have a Bachelor's degree in social services or related field, strong organizational skills, and valid Texas Driver’s License. Reliable transportation and the ability to travel are also required.

Qualifications

• Experience in case management, workforce programs, or human services preferred.
• Knowledge of WIOA programs and workforce systems preferred.

Responsibilities

• Conduct all scheduled intakes on assigned dates.
• Assist participants with job search, job placement, and employment readiness.
• Document all updates in WorkinTexas (WIT).
• Ensure effective utilization of participant funds.
• Maintain compliance with TWC, Board, and SERCO policies.

Skills

Strong case management and organizational skills

Strong communication and interpersonal skills

Ability to analyze participant needs and provide solutions

Knowledge of workforce systems and WIT

Education

Bachelor’s degree in social services, workforce development, or related field

Equivalent experience may substitute for education

Job description

Overview

The WIOA Career Navigator is responsible for providing comprehensive case management services to participants enrolled in the WIOA program. This position ensures participants successfully progress through training, obtain credentials, and secure employment. The Career Navigator is accountable for meeting performance outcomes related to credential attainment, employment placement, and fund utilization while maintaining strict compliance with program policies and documentation requirements.

Responsibilities

1. Case Management & Participant Engagement
   • Conduct all scheduled intakes on assigned dates
   • Maintain consistent and ongoing contact with assigned participants
   • Monitor participant progress in training and employment activities
   • Develop, implement, and manage Individual Employment Plans (IEPs)
   • Identify and address barriers to participation and employment
   • Coordinate supportive services to ensure participant success
2. Employment & Training Support
   • Assist participants with job search, job placement, and employment readiness
   • Prioritize job-ready participants for immediate employment opportunities
   • Coordinate with employers for job matching, interviews, and placement
   • Follow up with training providers regarding attendance, progress, and completion
   • Track credential attainment and expected completion dates
3. Documentation & Data Entry
   • Enter all case notes, services, and updates into WorkinTexas (WIT) daily
   • Ensure case files are complete, accurate, and compliant with program requirements
   • Document:
     • Services provided
     • Participant progress
     • Employment efforts
     • Credential outcomes
     • IEP updates
4. Case Timeliness & Activity Management
   • Ensure no case remains inactive for more than 25 days
   • Review and update cases approaching inactivity thresholds
   • Document justification for any case exceeding 25 days
   • Develop corrective action plans to bring cases into compliance
5. Individual Employment Plan (IEP) Management
   • Ensure all participants have an active and current IEP
   • Review and update IEPs at least monthly
   • Align IEPs with participant goals, training, and employment activities
   • Document all updates in WIT
6. Financial & Resource Management
   • Ensure effective utilization of participant funds, including:
     • Individual Training Accounts (ITAs)
     • Supportive services
     • Work-based learning activities
   • Support achievement of expenditure goals through timely service delivery
7. Compliance & Operational Expectations
   • Conduct all intakes as scheduled without delay
   • Review and respond to monitoring reports timely
   • Complete all required corrections within designated timeframes
   • Maintain compliance with TWC, Board, and SERCO policies

Performance Expectations

The WIOA Career Navigator is held accountable for the following measurable outcomes:

• Credential Attainment Rate – Minimum 80%
• Entered Employment Rate – Minimum 80%
• Expenditure Goal – Minimum 95%
• Timeliness of case activity
• Documentation accuracy and completeness
• Monthly IEP updates
• Participant engagement and outcomes

Additional Performance Measures:

• Timeliness of case activity
• Documentation accuracy and completeness
• Monthly IEP updates
• Participant engagement and outcomes

Accountability

Performance will be evaluated based on:

• Credential attainment (80%)
• Employment placement (80%)
• Expenditure utilization (95%)
• Case timeliness and activity
• Documentation compliance
• Participant outcomes

Education & Experience

• Bachelor’s degree in social services, workforce development, or related field preferred
• Equivalent experience may substitute for education
• Experience in case management, workforce programs, or human services preferred
• Knowledge of WIOA programs and workforce systems preferred

Knowledge, Skills & Abilities

• Strong case management and organizational skills
• Ability to manage multiple participants and deadlines
• Knowledge of workforce systems and WIT preferred
• Strong communication and interpersonal skills
• Ability to analyze participant needs and provide solutions

Additional Requirements

• Valid Texas Driver’s License
• Reliable transportation
• Ability to travel within service area