Winter Rental Lead: Elevate Guest Experience & Sales

Sundance Mountain Resort; Sundance (WY); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Employee discounts on dining and lodge

Training and development opportunities

Supportive team environment

Active Season Pass

Job summary

Sundance Mountain Resort is seeking a Winter Lead Specialist for the SMO. This role guides the rental team, upholds Forbes service standards, and ensures guest experiences meet seasonal goals.

Expect to manage POS transactions, train staff, and coordinate with Ski School for learn-to-ski programs. The position requires strong customer service, cash handling, inventory knowledge, and leadership within a fast-paced resort shop environment.

Qualifications

• 2 years as Rental Specialist level 2 or equivalent rental experience.
• Friendly, outgoing personality with passion for guest experiences.
• Ability to train SMO Specialists 1 & 2 in duties.

Responsibilities

• Lead a team of up to 15 Rental Specialists in SMO operations.
• Maintain Forbes service standards in guest interactions.
• Perform POS transactions and handle cash accurately.

Skills

Customer service

Cash handling

Team leadership

Training others

Retail knowledge

Education

High School diploma

Binding manufacturer certifications

Tools

Point of sale

Inventory software

Job description

Sundance Mountain Resort is seeking a Winter Lead Specialist for the SMO. This role guides the rental team, upholds Forbes service standards, and ensures guest experiences meet seasonal goals.

Expect to manage POS transactions, train staff, and coordinate with Ski School for learn-to-ski programs. The position requires strong customer service, cash handling, inventory knowledge, and leadership within a fast-paced resort shop environment.