Rentals Operations Lead - Elevate Guest Experience

Vail Resorts; Champion (PA); On-site; USD 65,904,000 - 83,731,000; Full time

Benefits offered by this job

Free ski passes

Discounted lift tickets for friends/fm

Free ski lessons

Discounts on lodging, food, gear

Job summary

Vail Resorts is hiring for a Winter Seasonal Rental Lead Manager at our mountain resort. The role oversees all ski/snowboard rental operations, merchandising, staffing, training, scheduling, and financial control to drive sales and guest satisfaction.

You'll manage a team of up to 50 frontline staff plus a leadership group, coach and develop talent, coordinate with other departments, and ensure inventory and payroll are handled through a digital platform.

Qualifications

• Minimum 2 years leadership experience
• 2 years in retail/rental experience - preferred
• 2 years resort experience in a management role
• Knowledge and passion for snowsports
• Bachelor’s Degree - preferred

Responsibilities

• Oversee all aspects of all retail/rental operations.
• Manage a team of up to 50 frontline staff and leadership team of 5-6
• Provide an important piece of our guests’ experience of a lifetime while in our resort by maintaining a strong culture of guest service
• Day to day task will often include: Providing consistent and direct feedback, coaching and guidance to team members
• Driving professional development in yourself as well as others
• Designing, executing and tracking training plan for associates starting with their first day
• Ensuring department and staff have all necessary supplies
• Meeting with other departments and committees to ensure department is aligned with initiatives
• Creating operational plans for special events, groups, and holidays
• Identifying sales opportunities and create plans accordingly
• Managing retail inventory, rental inventory, and supplies with cost management in mind
• Hiring staff and processing payroll through a digital platform

Skills

Leadership

Staff supervision

Coaching

Scheduling

Sales

Merchandising

Financial management

Guest service

Education

Bachelor’s Degree - preferred

Job description

Vail Resorts is hiring for a Winter Seasonal Rental Lead Manager at our mountain resort. The role oversees all ski/snowboard rental operations, merchandising, staffing, training, scheduling, and financial control to drive sales and guest satisfaction.

You'll manage a team of up to 50 frontline staff plus a leadership group, coach and develop talent, coordinate with other departments, and ensure inventory and payroll are handled through a digital platform.