Ski Rental Operations Lead - Guest Service & Growth

Vail Resorts; California (MO); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Ski passes

Employee discounts

401(k)

Training and development

Wellness benefits

Job summary

Vail Resorts in the United States is hiring for a Winter Seasonal Rental Lead to oversee daily ski/snowboard rental operations and related retail activities. You will coordinate staff, manage inventory, and uphold guest service standards in a fast-paced mountain setting.

The role demands leadership, basic computer skills, and the ability to work nights, holidays, and weekends. Compensation aligns with industry standards for winter seasonal work and includes potential training opportunities.

Qualifications

• Ability to communicate fluently in English with co-workers and guests
• Basic computer skills and Microsoft applications
• Ability to work a flexible schedule; including nights, holidays and weekends – required
• Must be able to lift up to 25 lbs

Responsibilities

• Opening and closing store
• Manage retail and rental inventory controls and meet or exceed inventory goals
• Enforce company policies and loss prevention techniques
• Demonstrate and maintain a professional standard of guest service
• Remain current on new industry products and trends and demonstrate knowledge of products
• Stock shelves, counters, or tables with merchandise
• Drive professional development in yourself and others
• Other duties as assigned
• Manager on duty when manager is absent, overseeing retail/rental operations
• Lead a team of up to 15 frontline staff
• Provide guests with a memorable experience by maintaining a strong culture of guest service

Job description

Vail Resorts in the United States is hiring for a Winter Seasonal Rental Lead to oversee daily ski/snowboard rental operations and related retail activities. You will coordinate staff, manage inventory, and uphold guest service standards in a fast-paced mountain setting.

The role demands leadership, basic computer skills, and the ability to work nights, holidays, and weekends. Compensation aligns with industry standards for winter seasonal work and includes potential training opportunities.