Winter SMO Specialist — Rentals & Retail

Sundance Mountain Resort; Sundance (WY); On-site; USD 21,000 - 26,000; Full time

Job summary

Sundance Mountain Resort in Sundance, WY invites applications for the SMO Specialist Level 1 (Winter). This role focuses on delivering personalized service to rental and retail guests, ensuring accurate fittings and friendly guidance.

You will handle basic POS transactions, uphold Forbes service standards, and help guests choose gear and accessories, with a lively winter schedule including weekends and holidays.

Qualifications

• Must be able to perform each essential duty satisfactorily as described.
• Binding manufacturer certifications and basic ski, snowboard, and bike maintenance certifications to be obtained during training.
• Stand, walk, and lift up to 25 lbs; be able to stand for 4+ hours per shift.

Responsibilities

• Handle a high paced atmosphere with exceptional customer service, positivity, efficiency, and accuracy.
• Uphold Forbes service standards with every guest interaction.
• Cross sell upgrades in rentals and retail; balance guest needs with shop efficiency.
• Perform basic POS transactions including cash, credit, gift cards and vouchers.

Skills

Customer service

Cash handling

Retail sales

Job description

Sundance Mountain Resort in Sundance, WY invites applications for the SMO Specialist Level 1 (Winter). This role focuses on delivering personalized service to rental and retail guests, ensuring accurate fittings and friendly guidance.

You will handle basic POS transactions, uphold Forbes service standards, and help guests choose gear and accessories, with a lively winter schedule including weekends and holidays.