Winter Rental & Retail Concierge

Sundance Mountain Resort; Provo (UT); On-site; USD 19,000 - 28,000; Full time

Job summary

Sundance Mountain Resort is seeking a SMO Specialist Level 1 (Winter) to deliver exceptional guest service in the Sundance Mountain Outfitters shop. You will handle rentals, gear fitting, and retail guidance while maintaining Forbes service standards and aiding guests with product recommendations.

Role requires weekend/holiday availability, and shifts running 8am–5pm or 4pm–9:30pm during winter; non-exempt, $17/hr. Training includes certifications for ski/snowboard/bike maintenance.

Qualifications

• Must be able to perform each essential duty satisfactorily; reasonable accommodation may be made.
• Certifications in binding manufacturing and basic ski/snowboard/bike maintenance obtained during training.
• Stand/walk/reach/kneel and lift up to 25 lbs (50 lbs occasionally) for 4+ hours per shift.
• Must be 18 years of age or older.

Responsibilities

• Provide exceptional customer service in a high-paced setting with accuracy and positivity.
• Uphold Forbes service standards with every guest interaction.
• Cross-sell rentals upgrades and retail within SMO and other Sundance departments.
• Balance guest needs with shop tasks to maintain efficiency.

Skills

Customer service

POS transactions

Sales cross-sell

Guest engagement

Education

Binding manufacturer certifications

Basic ski maintenance certifications

Basic snowboard maintenance certifications

Basic bike maintenance certifications

Tools

Equipment knowledge

DIN setting knowledge

Retail inventory process

Job description

Sundance Mountain Resort is seeking a SMO Specialist Level 1 (Winter) to deliver exceptional guest service in the Sundance Mountain Outfitters shop. You will handle rentals, gear fitting, and retail guidance while maintaining Forbes service standards and aiding guests with product recommendations.

Role requires weekend/holiday availability, and shifts running 8am–5pm or 4pm–9:30pm during winter; non-exempt, $17/hr. Training includes certifications for ski/snowboard/bike maintenance.