Winter Rentals & Guest Experience Pro

sundance; Utah; On-site; USD 21,000 - 26,000; Full time

Job summary

Sundance Mountain Outfitters is seeking an SMO Specialist Level 1 (Winter) to deliver exceptional guest service for rental and retail guests. The role requires friendly, outgoing presence and the ability to work in a high-paced environment, including weekends and holidays.

You will perform basic POS transactions, assist with rental fittings and equipment knowledge, maintain neat retail displays, and help cross-sell to enhance guest experiences.

Qualifications

• Must be 18 years of age or older.
• Binding manufacturer certifications; basic ski, snowboard, and bike maintenance certifications; to be obtained during training.
• Stand, walk, reach, stoop, kneel; lift up to 25 lbs (50 lbs occasionally).

Responsibilities

• Handle high-paced atmosphere while offering exceptional customer service.
• Uphold Forbes service standards with every guest interaction.
• Cross-sell rentals and retail; assist other Sundance departments.

Skills

Customer service

Sales

Cash handling

Communication

Teamwork

Tools

POS system

Job description

Sundance Mountain Outfitters is seeking an SMO Specialist Level 1 (Winter) to deliver exceptional guest service for rental and retail guests. The role requires friendly, outgoing presence and the ability to work in a high-paced environment, including weekends and holidays.

You will perform basic POS transactions, assist with rental fittings and equipment knowledge, maintain neat retail displays, and help cross-sell to enhance guest experiences.