Winter Mountain Lift Operator: Guest Service Pro

Snowbasin-Resort-1; Huntsville (UT); On-site; USD 26,000 - 34,000; Full time

Job summary

Snowbasin Resort in Huntsville, UT is hiring a Lift Operator for the winter season. The role involves loading and unloading guests on chairlifts and other mountain transportation, delivering a welcoming guest experience, and following department procedures.

You will work outdoors, stand for long periods, lift up to 50 pounds, and participate in training. Skiing or snowboarding experience is helpful but not required; commitment to the entire winter season is essential.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent preferred.
• Able to read, write, speak, and understand English.
• Able to lift up to 25 pounds regularly and up to 50 pounds occasionally.
• Must be able to commit to the entire winter season.
• Skiing or snowboarding experience is a plus, but not required.
• Successful completion of Snowbasin Lift Operations Department training.

Responsibilities

• Operate multiple types of mountain transportation, including chairlifts, gondolas, tows, and carpets.
• Follow all company and department policies, procedures, and operating standards.
• Complete required pre-operational procedures.
• Monitor the load and unload of guests while remaining attentive to guests who may require additional assistance.
• Provide courteous, professional, and proactive guest service.
• Anticipate guest needs and provide service that meets or exceeds expectations.
• Work independently and effectively as part of a team to complete daily operational responsibilities.
• Assist with daily lift setup, snow removal, and maintaining clean and organized work areas.
• Perform routine operational tasks and assist with basic maintenance of work areas as directed.
• Assist with lift opening and closing procedures, including required end‑of‑day checks.
• Communicate effectively with supervisors, other Lift Operators, Ski Patrol, and other departments.
• Work respectfully and collaboratively with all departments to identify and resolve operational or guest‑related issues.
• Maintain awareness of changing weather, mountain conditions, equipment, and guest activity.
• Report operational concerns, equipment issues, guest incidents, and other conditions to the appropriate supervisor.
• Attend required training, department meetings, and operational briefings.
• Perform other duties as assigned by Lift Operations leadership.

Skills

Customer service

Teamwork

Situational awareness

English proficiency

Attention to detail

Reading procedures

Education

High school diploma or equivalent

Job description

Snowbasin Resort in Huntsville, UT is hiring a Lift Operator for the winter season. The role involves loading and unloading guests on chairlifts and other mountain transportation, delivering a welcoming guest experience, and following department procedures.

You will work outdoors, stand for long periods, lift up to 50 pounds, and participate in training. Skiing or snowboarding experience is helpful but not required; commitment to the entire winter season is essential.