Winter Guest Services Lead — Free Passes & Training

Vail Resorts; Park City (UT); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Ski/Mountain perks

Employee discounts

401(k) Retirement Plan

Employee Assistance Program

Training and professional development

Referral Program

Job summary

Vail Resorts in Park City, Utah, is hiring for the 2026/27 winter season across multiple guest-service roles. You will assist guests at information desks, handle lost and found, and support parking and locker inquiries while delivering an exceptional resort experience.

The role emphasizes leadership, staff training, safety, and adherence to Epic Service standards. A background in guest services, strong communication, and a valid driver’s license are preferred; housing is often available.

Qualifications

• Bachelor's Degree in a related field - preferred.
• At least 2 years of supervisory experience - preferred.
• At least 3 years of experience in guest service or related field - preferred.
• Ski industry experience preferred.
• Knowledge of resort and local area - preferred.
• Valid Driver’s license.
• Familiarity with MS Office applications and Excel; competency using e-mail and internet.
• Ability to work in all weather conditions for extended periods of time.
• Expert skiing or snowboarding ability.
• Exceptional communication, leadership, and organizational skills.
• Ability to converse clearly, comfortably and calmly with a variety of guests.
• Positive and enthusiastic attitude

Responsibilities

• Adhere to the mission vision and values of Vail Resorts and provide an Experience of a Lifetime for our staff and guests.
• Train, schedule, andmanage the performance and safety of department staff to meet or exceed goals of department.
• Prepare and update Guest Services Manual as needed.
• Perform daily safety and service meetings. Manage a safe working environment and help to provide a safe guest experience.
• Assist the Manager in adhering to labor, expense, and revenue budgets.
• Oversee smooth operation and management of guest service programs including: information desks, lost and found, mountain tours, rental lockers, mountain services staff, ski valet, guest arrival experience, trail grooming information, on mountain communication of lift and trail closures.
• Provide exceptional leadership and work to develop the leadership potential of Guest Services Leads, and Staff members.
• Process and handle guest comments, complaints or requests in a timely and appropriate manner.
• Assist in the training and execution of resort wide Epic Service Solutions program.
• Participate in, and help other departments respond appropriately to, guest comments and service opportunities identified in GX surveys.
• Help to develop programs and implement operations to enhance guest experience at the resort.
• Provide support and assistance to other operational departments in order to elevate service levels across the resort.
• Other duties as assigned.

Skills

Exceptional communication

Leadership

Organizational skills

Positive attitude

Customer service excellence

Education

Bachelor's Degree in a related field

Tools

MS Office

Excel

Email

Job description

Vail Resorts in Park City, Utah, is hiring for the 2026/27 winter season across multiple guest-service roles. You will assist guests at information desks, handle lost and found, and support parking and locker inquiries while delivering an exceptional resort experience.

The role emphasizes leadership, staff training, safety, and adherence to Epic Service standards. A background in guest services, strong communication, and a valid driver’s license are preferred; housing is often available.