Winning Automotive Service Advisor – Customer-First Care

Ed Martin Buick GMC; Carmel (IN); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

PTO 20 days

401k match

Paid training

Medical, dental, vision

Life Insurance

Flexible schedules

Employee discounts

Growth opportunities

Health/Wellness

Job summary

Ed Martin Buick GMC in Carmel, IN, seeks an energetic Automotive Service Advisor to deliver a top-tier customer experience. You will greet customers, document their vehicle needs, and coordinate with technicians to explain repairs and maintenance.

The role emphasizes clear communication, follow-through, and building lasting customer relationships. Ideal candidates are customer-obsessed, proactive, and able to thrive in a fast-paced, high-volume dealership environment with opportunities for

Qualifications

• Automotive Service Advisor experience is preferred, but great people can come from anywhere.
• We’re looking for someone who wants to WIN while taking incredible care of our customers.
• Positive and energetic, competitive and motivated, customer obsessed, a great communicator.

Responsibilities

• Create an outstanding experience from the moment the customer arrives.
• Greet customers with energy and make them feel welcome.
• Listen to customer concerns and accurately document their vehicle needs.
• Keep customers informed throughout the service process and communicate clearly.
• Work with technicians to understand diagnoses and recommended repairs.
• Explain maintenance and repair recommendations to customers.
• Sell needed maintenance and repairs with confidence and integrity.
• Follow up with customers and ensure promises are kept.
• Build relationships that generate repeat and referral business.
• Maintain excellent customer satisfaction and NPS results.

Job description

Ed Martin Buick GMC in Carmel, IN, seeks an energetic Automotive Service Advisor to deliver a top-tier customer experience. You will greet customers, document their vehicle needs, and coordinate with technicians to explain repairs and maintenance.

The role emphasizes clear communication, follow-through, and building lasting customer relationships. Ideal candidates are customer-obsessed, proactive, and able to thrive in a fast-paced, high-volume dealership environment with opportunities for