Automotive Service Advisor: Customer-First, High-Energy

Baker Buick (Hudsonville); Hudsonville (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Employee discount

Job summary

Baker Buick GMC Hudsonville is looking for a high-energy Automotive Service Advisor to join our Buick GMC team in Hudsonville. You will be the primary contact for customers from greeting to delivery, learning our products, and guiding them through service options.

We value customer-focused professionals with dealership experience, a valid driver’s license, and a commitment to process, warranty compliance, and accurate paperwork. Training is provided for the right candidate.

Qualifications

• Experience in a dealership service department or automotive repair shop.
• CDK dealer management system knowledge is a bonus.
• A valid driver's license and insurability rating is required.
• High School Diploma or equivalent; college experience is a plus.

Responsibilities

• Be the primary customer contact, from the point of initial greeting to delivery of the serviced vehicle.
• Learn your product to be a credible resource for your customers.
• Thoroughly assess customer needs and present the appropriate services.
• Champion the multi-point inspection process and review results with every customer.
• Organize and present estimates that make customers want to invest in their vehicles.
• Manage your book of business making sure vehicles get through the shop on schedule.
• Ensure customers stay informed with up-to-date progress and changes in status.
• Insist on keeping your paperwork organized and current.
• Understand and stay compliant with the manufacturer warranty and policy & procedures.

Skills

Dealership service experience

Customer service orientation

CDK dealer management system

Education

High School Diploma or equivalent

College experience is a plus

Tools

CDK dealer management system

Job description

Baker Buick GMC Hudsonville is looking for a high-energy Automotive Service Advisor to join our Buick GMC team in Hudsonville. You will be the primary contact for customers from greeting to delivery, learning our products, and guiding them through service options.

We value customer-focused professionals with dealership experience, a valid driver’s license, and a commitment to process, warranty compliance, and accurate paperwork. Training is provided for the right candidate.