Automotive Service Advisor

Ed Martin Automotive Group; Carmel (IN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

PTO 20 days

401k match

Training & development

Medical/Dental/Vision Insurance

Life Insurance

Flexible schedules

Employee discounts

Job summary

Ed Martin Buick GMC in Carmel, Indiana, is seeking an Automotive Service Advisor to deliver exceptional customer service and a seamless service experience. You will greet guests, document vehicle needs, and communicate diagnostic findings and recommendations clearly.

The role emphasizes proactive communication, ownership of service issues, and driving customer satisfaction and loyalty within a high-volume dealership.

Qualifications

• Positive and energetic mindset.
• Competitive and motivated.
• Customer obsessed and proactive.
• Excellent communication skills.
• Automotive service experience is preferred.

Responsibilities

• Create an outstanding experience from the moment the customer arrives.
• Greet customers with energy and make them feel welcome.
• Listen to customer concerns and document vehicle needs.
• Explain maintenance and repair recommendations clearly.
• Work with technicians to understand diagnoses and repairs.
• Follow up with customers to ensure promises are kept.
• Build relationships that generate repeat business.
• Maintain excellent customer satisfaction and NPS results.
• Keep customers informed throughout the service process.
• Take ownership of problems and find solutions.

Skills

Customer service

Communication

Sales experience

Organizational skills

Job description

Automotive Service Advisor - Join One of Indiana’s Largest Buick GMC Dealers! Ed Martin Buick GMC | Carmel, Indiana

Are you a high-energy, customer-focused professional who wants to build a career at one of the largest Buick GMC dealerships in Indiana?

Ed Martin Buick GMC is growing, and we’re looking for our next great Service Advisor!

We have the customers. We have the traffic. We have the technicians. We have the inventory and reputation. Now we’re looking for someone who wants to be part of a winning team and deliver an incredible experience to every customer who walks through our doors.

CUSTOMER FIRST. EVERY TIME.

This is the most important part of the job.

We want Service Advisors who genuinely enjoy helping people. Someone who picks up the phone, communicates proactively, follows through on promises, and treats every customer like they are our most important customer of the day.

Our goal isn isnt simply to repair vehicles. Our goal is to create customers for life.

What You\'ll Do

• Create an outstanding experience from the moment the customer arrives
• Greet customers with energy and make them feel welcome
• Listen to customer concerns and accurately document their vehicle needs
• Keep customers informed throughout the entire service process  communication is key!
• Work closely with our technicians to understand diagnoses and recommended repairs
• Clearly explain maintenance and repair recommendations to customers
• Sell needed maintenance and repairs with confidence and integrity
• Follow up with customers and make sure promises are kept
• Build relationships that generate repeat and referral business
• Maintain excellent customer satisfaction and NPS results
• Work with technicians, dispatch, parts, and management to keep vehicles moving efficiently
• Take ownership of problems and help find solutions

Who We\'re Looking For

• We aren\'t simply looking for someone to write repair orders.
• We\'re looking for someone who wants to WIN while taking incredible care of our customers.
• Our ideal candidate is:
• Positive and energetic
• Competitive and motivated
• Customer obsessed
• A great communicator
• Comfortable selling and presenting recommendations
• Organized and able to handle a fast-paced environment
• Proactive  you don\'t wait for someone to tell you what needs to be done
• Accountable and dependable
• A team player
• Someone who takes pride in their work and reputation
• Automotive Service Advisor experience is preferred, but great people can come from anywhere. If you\'ve been successful in sales, hospitality, customer service, or another fast-paced customer-facing position, we\'d like to talk to you.

Why Ed Martin Buick GMC?

• This isn\'t a small store waiting for the phone to ring.
• We\'re one of the largest Buick GMC dealerships in Indiana, with a busy service operation and a large, established customer base.
• That means OPPORTUNITY.
• Excellent earning potential
• Performance-based compensation
• High-volume dealership
• Large and growing customer base
• Busy service drive
• Strong technician team
• Supportive management
• Ongoing training and development
• Career advancement opportunities

Benefits

• PTO up to 20 days
• 401k match
• Paid Training and ongoing development
• Medical, Dental, Vision Insurance
• Life Insurance
• Flexible Work Schedules
• Employee discounts on products & services
• Growth opportunities
• Health/Wellness

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.