Automotive Service Advisor - Customer-First Opportunity

Ed Martin Automotive Group

Carmel (IN)

On-site

USD 42,000 - 60,000

Full time

3 days ago

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Benefits offered by this job

PTO 20 days

401k match

Training & development

Medical/Dental/Vision Insurance

Life Insurance

Flexible schedules

Employee discounts

Job summary

Ed Martin Buick GMC in Carmel, Indiana, is seeking an Automotive Service Advisor to deliver exceptional customer service and a seamless service experience. You will greet guests, document vehicle needs, and communicate diagnostic findings and recommendations clearly.

The role emphasizes proactive communication, ownership of service issues, and driving customer satisfaction and loyalty within a high-volume dealership.

Qualifications

Positive and energetic mindset.
Competitive and motivated.
Customer obsessed and proactive.
Excellent communication skills.
Automotive service experience is preferred.

Responsibilities

Create an outstanding experience from the moment the customer arrives.
Greet customers with energy and make them feel welcome.
Listen to customer concerns and document vehicle needs.
Explain maintenance and repair recommendations clearly.
Work with technicians to understand diagnoses and repairs.
Follow up with customers to ensure promises are kept.
Build relationships that generate repeat business.
Maintain excellent customer satisfaction and NPS results.
Keep customers informed throughout the service process.
Take ownership of problems and find solutions.

Skills

Customer service

Communication

Sales experience

Organizational skills

Job description

The role emphasizes proactive communication, ownership of service issues, and driving customer satisfaction and loyalty within a high-volume dealership.

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